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Bilingual Patient Care Coordinator

Aurora Cannabis Inc.
Ontario, Ontario
Closing date
Apr 18, 2024

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Other - Discipline
Work Setting
Other - Work Setting
Area of Practice
Care Coordination


Employment type: FULL-TIME


Hours: 40

A little about us

Hi, we're Aurora Cannabis, and we're so excited to meet you!

We're a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family - from Aurora, Aurora Drift, San Rafael '71 and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our "A-Team". We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job summary

Reporting to Senior Clinic Team Lead, the Patient Care Coordinator/Educator will handle inquiries, scheduling and education for medical cannabis patients by telephone and email. Will assist our Health Care Practitioners with accurate history taking and verbal or written translation. Must work as an effective member of an integrated Patient Service team. Must be able to work quickly and in a detailed manner to keep up-to-date with patient requests.

As a Patient Care Coordinator/Educator, you will...
  • Vetting medical records and referrals
  • Answering inbound calls and making outbound calls
  • Booking and confirming patient appointments
  • Answering patient and physician inquiries via email
  • Data entry and document management
  • Educating patients on medical cannabis
  • Completing registrations with Licensed Cultivators
  • Keeping up to date on current cannabis news, laws and regulations
  • Troubleshooting patient concerns
  • Establishing and maintaining a maximum level of client satisfaction
  • Helping out with patient retention
  • Performing other duties as assigned

You would be the best fit for this role if you have...
  • University degree or equivalent experience
  • 2 years experience in the Clinic
  • Superior verbal and written communication skills in English and French
  • Comfortable learning and working with new software
  • Proven analytical and problem-solving skills
  • Must be able to work in a fast-paced environment
  • Resides within proximity to regional territory
  • Ability to use a high degree of tact, diplomacy and discretion in working with others
  • Must be team-oriented
  • Excellent organizational skills, with special consideration to time and clinic operations
  • Ability to organize and prioritize multiple tasks and work roles
  • Strong document management skills
  • Demonstrated proficiency in computer word processing, spreadsheet applications, and Electronic Medical Record (EMR) systems
  • Strong conflict resolution skills
  • A professional office demeanor including phone etiquette and business communication skills
  • Able to communicate effectively using all communication vehicles in English and French
  • Demonstrated ability to make quick decisions and solve tough problems
  • Works well independently, can manage multiple priorities, and is solutions oriented and proactive
  • Must be detail-oriented

Why you'll love working at Aurora

Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here's how we do it...
  • Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! With flexible working hours to compressed work weeks (OR remote work options - depending on role) to paid sick and vacation time, you will be empowered to achieve work-life balance.
  • Total rewards: we will motivate you to go above and beyond with a competitive salary or hourly wage (with shift premiums), stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.
  • Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program (because we truly believe cannabis is the best medicine).
  • Life-long learning: we're lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
  • Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.
  • Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.

Next steps

Think you have what it takes to join our team? So do we!

Apply today by submitting your resume through our website. You can expect your application to be reviewed by a human recruiter (not a robot) shortly after you apply, and our team will contact you via email if we see a fit.

Think you're the ideal candidate but you don't meet all the requirements? Apply anyways! We would love to review your application to see if you're the right fit or find you an alternative opportunity! Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are already an Aurora employee, take advantage of the employee referral program by referring this posting to a friend! If they are successful, you will receive a bonus!)

Diversity and inclusion

At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers - and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!

Health and safety

If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.

Job Segment: EMR, Nursing, Patient Care, Document Management, Data Entry, Healthcare, Technology, Administrative

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