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Field Nurse Case Manager

Employer
Bayshore HealthCare
Location
Bowmanville, Ontario
Closing date
Apr 17, 2024
The Bayshore Specialty Rx Field Nurse Case Manager will be a single point of contact for physicians. You will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment.

DUTIES AND RESPONSIBILITIES

• Provide exemplary courteous professional service to all program stakeholders
• Assist the prescribing physician to complete patient enrolment; including on-site visits to thephysician's office to gather all pertinent and appropriate information to complete the necessaryforms (private and/or provincial insurance) in a concise, organized, and professional manner
• Proactively offers support and advocacy to patients and HCP
• Visits prescribers in their assigned area to assist with paperwork in office as required
• Review patient charts to gather all pertinent and appropriate information to complete necessaryreimbursement forms in a concise, organized and professional manner
• Liaise and advocate with third party providers
• Provide ongoing support and assistance to ensure patient adherence
• Coordinate patient injection training as required
• Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) asrequired to provide optimal service to HCPS, Patients and clinics
• Actively establish and strengthen relationships with HCP within assigned region through on site andvirtual visits
• Identify, report and document Adverse Events as per Pharmacovigilance requirements
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Reliable, high-speed home internet required
• Dedicated workspace free from distractions
• Complete other tasks as requested

Job Qualification

QUALIFICATIONS
• Registered Nurse or Registered Practical Nurse (RN/RPN) license
• Current registration/ licensing with the provincial regulating body of residence
• Experience in Patient Support Programs and/ or Immunology an asset
• Excellent customer service skills
• Excellent verbal and written communication skills and interpersonal skills; English and French if servicing Quebec and New Brunswick
• Excellent computer skills; Microsoft Suite of products (minimum intermediate level of Excel, Word, PowerPoint)
• Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset
• Strong critical thinking and problem-solving skills
• Accurate data collection and integrity
• Ease with working in a paperless environment
• Proven ability to work in a team environment
• Ability to resolve conflict in a professional manner
• Strong sense of organization and attention to detail
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Familiarity with PIPEDA and how it applies in a confidential patient environment
• Valid driver's license - Ability to travel as required and must have access to reliable transportation

As Canada's largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Nurses to make "being the difference" a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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