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Manager, Patient Care Services Geriatric Psychiatry Outreach, Regional Lead Behaviour Support Ontari

The Royal Ottawa Mental Health Centre
Ottawa, Ontario
Closing date
Apr 17, 2024
Position Information

Posting Number:



Manager, Patient Care Services Geriatric Psychiatry Outreach, Regional Lead Behaviour Support Ontario, Champlain (RFT 1.0 FTE)

Position Status:

Regular Full-time



Job Schedule:





Geriatric Psychiatry




Royal Ottawa Mental Health Centre

About The Royal

As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS), Regional Lead Behaviour Support Ontario, (BSO) Champlain, provides front line clinical, professional and administrative leadership for the team in the delivery of Geriatric Mental Health services. The MPCS is accountable for the quality of service clients receive and for monitoring and maintaining appropriate standards of interdisciplinary professional Geriatric Psychiatry teams, in accordance with established standards of practice and policy.
As the Regional Behavioral Support Manager, you will play a pivotal role in enhancing the quality of care for seniors living with mental illness and dementia within our healthcare system. You will be responsible for developing and implementing behavioral support programs, collaborating with healthcare professionals, and ensuring the well-being and safety of our senior population. This position requires a strong background in behavioral health, a passion for working with seniors, and excellent leadership and communication skills.

In line with The Royal vision, mission and values:
Provide clinical and administrative leadership.
A thorough knowledge of best practices and clinical experience in assessment and treatment of seniors with Mental Health, Cognitive and Neuropsychiatric symptoms.
Front line management, overseeing more than one area with a wide span of control.
Collaborate with the Clinical Director and DPCS in the achievement of strategic goals and objectives.
Participate in recruitment, labour relations and evaluation.
Ensuring compliance with established standards of practice, corporate policies and guidelines.
Support the interdisciplinary approach to client and family-centred patient care and recovery principles.
Responsible for the integration and coordination of patient services across disciplines.
Assist with budget preparation.
Ensure accurate completion of time cards and use of ESP as required.
Manage team operations and provide monitoring and supervision.
Implement corporate attendance management.
Role model The Royal values.
Support and maintain the development of a learning environment with the team.
Ensure safety and risk management practices within the program.
Participate in development and delivery of educational and informational programs for employees, clients and families, public.
Ensure indicators are developed, monitored and evaluated and communicated related to the mental health services provided.
RAI co-ordination and education.
Co-ordination of safe and successful transitions in care.
Ensure communication and understanding of corporate strategic plan, policies, etc. with front line staff.
Implement policies, procedures, objectives, standards and quality improvement measures.
Ensure adequate staffing levels.
Ensure sufficient fiscal resources are available.
Complete annual performance review/development with assigned staff.
Identify capital and operating budget requirements, monitor performance, initiate corrective plans as necessary.
Manage in compliance within collective agreements and applicable legislation.
Manage within a continuous quality improvement and collaborative approach.
Implement corporate initiatives such as patient safety and infection control.
Design, implement, and evaluate behavioral support programs tailored to the unique needs of seniors with mental illness and dementia.
Collaborate with multidisciplinary teams across sectors, Long-term care, hospitals and community to integrate behavioral support strategies into overall patient care plans.
Support training and education for healthcare staff on best practices for managing behavioral challenges in seniors.
Foster a culture of empathy, understanding, and person-centered care within the organization.
Support assessments of seniors with mental illness and dementia to identify behavioral concerns and develop appropriate intervention plans.
Work closely with clinical teams to address complex behavioral issues and modify care plans as needed.
Foster Stakeholder engagement with BSO programs, building and maintaining relationship
Monitor and analyze behavioral health outcomes to identify areas for improvement.
Implement quality improvement initiatives to enhance the overall behavioral health care provided to seniors.
Working in a fast-paced environment that requires agile, clear thinking for quick turnaround of accurate, high- quality deliverables.
Deliver unique solutions, build, develop and foster supportive and effective teams in the delivery of healthcare services to complex older adult population as the Regional Lead BSO Champlain, Manager of Geriatric Psychiatry Outreach locally, regionally and provincially.
Build and maintain positive relationships with external organizations, Provincial BSO, Ontario Health East (OHE) partner's, community agencies, and healthcare partners to enhance provincial and regional behavioral health support.
Maintain accurate and thorough documentation of behavioral support interventions and outcomes.
Prepare regular reports for management on program effectiveness and areas for improvement
Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
Ensure a work environment that is conducive to The Royal's Anti-Racism, Harassment & Discrimination Free policy.


Baccalaureate degree in Nursing or acceptable combination of education and experience dependent on program area.
Current registration with the College of Nurses of Ontario is required
CPMHN(C) is an asset.
Demonstrated leadership in planning, organizing, implementation and evaluation; scheduling; proposal development; labour relations; budgeting.
Minimum of 3 years recent clinical experience working with seniors with mental health disorders, with a focus on Dementia Care and Responsive behaviour with a minimum of three years' experience in progressive leadership in clinical services and administration.
Strong knowledge of evidence-based practices in behavioral health for the senior population
Demonstrated interpersonal, problem solving and critical thinking skills.
Demonstrated communication skills (oral and written).
Experience having worked in an interdisciplinary team ,with community partner agencies and with LTCH
Able to manage conflicting priorities and multiple demands.
Knowledge of relevant legislated acts (e.g. Mental Health Act, Public Hospitals Act, SDA, etc.)
English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. French level A- in oral expression and oral comprehension is considered asset.

Salary Range:

$60.59 to $72.35 per hour

Additional Information

All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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