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Patient Care Manager Rehab & Palliative Care

Unity Health Toronto
Toronto, Ontario
Closing date
Apr 22, 2024
The Patient Care Manager is accountable for the day-to-day operations and utilization of resources for the patient care unit by providing collaborative leadership, mentorship, education and communication within an inter-professional team to achieve measurable outcomes and performance target with an emphasis on patient, family and staff satisfaction and safety.

Participates and collaborates in planning, developing and delivery of programs and services; accountable for targets and outcome;

Provides leadership to the Clinical Operations Lead and Inter-professional team in order to ensure the holistic needs and preferences of individual patients are assessed and guide care planning;

Works closely with the Senior Clinical Program Director, Rehabilitation and Palliative Care to ensure quality programming;

Maintain direct communication and collaboration with patients and families to ensure participation in and satisfaction with care;

Liaise with external referral and care partners to ensure the admission, re-admission, consult and discharge process is well managed;

Maintain a well-established relationship with the Inter-professional team and a good rapport with other departments within the organization;

Ensures that an integrated, effective plan of care is developed, implemented and evaluated.


Clinical background with registration in good standing with a recognized professional college;
Completion of a Master's Degree in Nursing, or recognized equivalent;
Currently registered and in good standing with the College of Nurses of Ontario or appropriate health discipline regulatory body;
Minimum 5 years' experience as an inter-professional team leader and manager in a similar health care setting;
Familiar with program management;
Clinical knowledge/experience in a health care setting providing care/service for older adults;
Experience in managing palliative care, nursing resource teams and staffing/scheduling office environments preferred
Experience with Alternative Level of Care and patient flow preferred
Experience in managing within unionized environments
Demonstrated ability to persuade and positively influence others;
Excellent communication skills and computer skills;
Proven ability to lead projects to full completion;
Knowledge and understanding of LEAN methodology an asset;
Very good attendance record;
Good performance record.

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