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Patient Care Manager Rehab & Palliative Care

Employer
Unity Health Toronto
Location
Toronto, Ontario
Closing date
Apr 22, 2024
POSITION SUMMARY:
The Patient Care Manager is accountable for the day-to-day operations and utilization of resources for the patient care unit by providing collaborative leadership, mentorship, education and communication within an inter-professional team to achieve measurable outcomes and performance target with an emphasis on patient, family and staff satisfaction and safety.
MAJOR RESPONSIBILITIES:

Participates and collaborates in planning, developing and delivery of programs and services; accountable for targets and outcome;

Provides leadership to the Clinical Operations Lead and Inter-professional team in order to ensure the holistic needs and preferences of individual patients are assessed and guide care planning;

Works closely with the Senior Clinical Program Director, Rehabilitation and Palliative Care to ensure quality programming;

Maintain direct communication and collaboration with patients and families to ensure participation in and satisfaction with care;

Liaise with external referral and care partners to ensure the admission, re-admission, consult and discharge process is well managed;

Maintain a well-established relationship with the Inter-professional team and a good rapport with other departments within the organization;

Ensures that an integrated, effective plan of care is developed, implemented and evaluated.

QUALIFICATIONS:

Clinical background with registration in good standing with a recognized professional college;
Completion of a Master's Degree in Nursing, or recognized equivalent;
Currently registered and in good standing with the College of Nurses of Ontario or appropriate health discipline regulatory body;
Minimum 5 years' experience as an inter-professional team leader and manager in a similar health care setting;
Familiar with program management;
Clinical knowledge/experience in a health care setting providing care/service for older adults;
Experience in managing palliative care, nursing resource teams and staffing/scheduling office environments preferred
Experience with Alternative Level of Care and patient flow preferred
Experience in managing within unionized environments
Demonstrated ability to persuade and positively influence others;
Excellent communication skills and computer skills;
Proven ability to lead projects to full completion;
Knowledge and understanding of LEAN methodology an asset;
Very good attendance record;
Good performance record.

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