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City of Toronto
Toronto, Ontario
Closing date
Apr 17, 2024

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Personal Support Worker
Work Setting
Job ID: 27461

Job Category: Health Services

Division & Section: Seniors Services & Long Term Care, LTC Regional Services

Work Location: Various Locations

Job Type & Duration: Full Time, Permanent

Hourly Rate and Wage Grade: $28.39 - $31.13

Shift Information: Various Shifts - Days, Evenings, Nights

Affiliation: L79 PT LTCH&S

Number of Positions Open: 100+

Posting Period: 14-Mar-2024 to 28-Mar-2024

Location and Shift Information: This posting will be used to fill vacancies across our 10 Long-Term Care Homes as required.

The City's Seniors Services and Long-Term Care Division enables residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, allowing people to live with support and age with dignity. The division provides a broad range of services to the city's largest growing demographic - older persons and individuals with long-term care needs living in the community. The division operates ten long-term care homes and a large variety of community support programs, including a supportive housing program, the homemakers and nurses' services program, and adult day centres.

The division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City's directly operated long-term care homes ( Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, and visit.

Reporting to the Nurse Manager, the Personal Support Worker plays an integral role inthe day-to-day operations of homes.

Major Responsibilities:

Participates as a member of the multi-disciplinary team, providing resident/client information to aid in the development of care plans. Attends team meetings.
Provides support during meal service with removing plates, pouring beverages, ordering and serving resident meals.
Assists the Registered Practical Nurse and/or Registered Nurse with resident/client admittances, transfers, and departures/deaths, including familiarization with staff, residents, and surroundings, and personal care. Prepares a listing of personal clothing and other belongings upon arrival.
Works collaboratively with resident and family/chosen family to create strategies for care delivery, etc.
Observes and reports on resident/client emotional and physical condition.
Reports general progress of resident/client, including sudden changes.
Assists residents/clients with personal hygiene, bathing, dressing, grooming, toileting, etc. Provides general care for bedridden residents/clients, such as positioning, assisting with elimination, skin care, delivering food, and feeding. Applies topical medications such as skin care creams and lotions, as directed.
Assists residents/clients in daily exercise program and use of rehabilitative equipment such as wheelchairs, walkers, canes, etc. Assists residents/clients with ambulation and transferring using applicable electric/hydraulic/manual equipment and lifting devices. Transfers residents to and from dining area.
Checks residents/clients diet for prescribed consistency, feeds or assists with adaptive eating devices, monitors and logs intake, and provides hygienic and mouth care after meal. Collects and cleans dentures as required.
Prepares and delivers beverages and snacks to residents/clients. Loads, unloads, and cleans cart.
Measures temperature, radial pulse, respirations, and weight and records bowel and bladder output. Collects specimens as directed.
Cleans and shrouds bodies of deceased residents/clients. Packs and labels belongings.
Changes linen, makes beds, and sorts and bags soiled linen. Stocks linen cart with clean supplies daily. Sorts personal laundry of residents/clients upon delivery and places in drawers and closets.
Maintains the cleanliness and neatness of resident/client living area and the work unit, e.g. nursing station and rooms.
Cleans, sanitizes and distributes personal care items such as brushes, combs, and nursing supplies. Rinses whirlpool tubs.
Records observations and personal care provided to residents/clients on Point Click Care and/or other assigned documentation tools.
Promotes emotional well being of residents/clients through discussion, comforting, etc. Monitors resident/client safety in accordance with plan of care; implements precautionary measures as ordered by physician, e.g. collecting and securing personal belongings(glasses, hearing, aids, dentures, etc.).
Reports incidents to Team Lead/RN/RPN/Nurse Manager such as disruptive behaviour, fire hazards, and security problems.
Participates in the organization and implementation of social and recreational programs for residents/clients.
Participates in organizing regular and special events for residents/clients, such as birthday parties, picnics, and shopping trips.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Successfully completed a Personal Support Worker Program or Training that meets the vocational standards established by the Ministry of Training, Colleges and Universities, the standards established by the National Association of Career Colleges, or the standards established by the Ontario Community Support Association and other requirements as required by Ontario 246/22 of the Fixing Long-Term Care Act, 2021

Experience in providing personal care to ambulant and non-ambulant residents in a long term or rehabilitation care setting.

You must also have:

Excellent ability to communicate in writing care and service delivered to residents.
Excellent ability to communicate verbally with residents, families, staff members, and the visiting public.
Sensitive, empathetic and understanding of resident behaviour and needs.
Ability to work in a team environment.
Must be willing to participate in in-service education programs.
Physically capable of lifting, turning and transferring residents manually and with a mechanical lift as per standards and procedures.
Ability to demonstrate a high level of Accountability, Adaptability and Change, Continuous Improvement and Innovation, Customer Service Focus, Teamwork, and Toronto Public Service Commitment.
Ability to organize work in a manner that ensures resident safety.
Knowledge of basic infection control principles and the use of personal protective equipment.
Excellent ability to follow policies of the Senior Services & Long-Term Care Division and applicable legislation and regulations.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

Additional Information:

Hours of Work can be up to 75 hours bi-weekly; however, Hours of Work will be decided based on operational needs.

Please note:

As a condition of employment with the Senior Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg.246/22)


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

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