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Bilingual (English and French) Patient Nurse Navigator (RPN/RN)

Mississauga, Ontario
Closing date
Apr 17, 2024

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Bilingual Patient Nurse Navigator (RPN/RN)

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North Americaâ€s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patientâ€s healthcare journey and provides better access to care and improved outcomes. Through CloudMDâ€s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

· Advocate on behalf of our clients, and identify appropriate interventions that promote a greater level of functioning for the client;

· Record client information/evaluations and medical assessments and reports using various company technology systems;

· Coordinate of clientâ€s medical and healthcare provider services;

· On-going research of governmental programs applicable to mental health other medical conditions (across Canada);

· Ensure our clientâ€s access, the services they need in order to achieve their goals and recovery, including scheduling appointments;

· Explain medical procedures and/or treatment options;

· Collect and distribute client information as required;

· Other duties as assigned

· This is a full-time position hours vary between Monday to Friday - 8:00 am to 6:00pm

· A positive pre-employment screening will be required

· Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Who You'll Work With:

Our current team is extensive & diverse, consisting of experts in their respective fields including but not limited to Registered Nurses/Registered Practical Nurses and Social Workers who have a passion for helping others. This role will report to the Team Lead MedEx/RTOERO

What you'll be doing:

You will join an already fabulous team of 11 motivated, dedicated and unique professionals in working with clients and case managers in expediting specialist appointments! The navigator manages everything involved in ensuring a successful consultation, appointment, treatment and/or surgery. There are many moving parts and to be successful you must bring an ability to empathize, multi-task, prioritize and support our clients and each other

· Assess, manage, support and monitor clientâ€s individual health needs

What you'll need to be successful:

· Exceptional communication skills in English and French (written & verbal)

· Additional training, experience & passion for mental health

· Experience/education in disability case management

· A dedicated, quiet home office and reliable Wi-Fi

· Energy, integrity & thrive working in a fast-paced environment

· Maturity and want the opportunity to use your years of experience in a different capacity

· A wardrobe of comfy clothes and are not looking to go back to standard business attire â€" This is a permanent remote position;

· RPN/RN in good standing (must be!)

· Empathy and understanding

· Highly proficient computer skills

· Strong knowledge of the Canadian Healthcare system

· Strong time management & organizational skills

· Problem/symptom-based approaches and focus on solution-based interventions

· Worked in roles with performance indicators and rise to the challenge to meet established metrics

· Pride in being a positive team player, drama-free, tenacious, intuitive, caring, curious, FUN, is able to multi-task and prioritize competing priorities

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