Provides triage assistance to administrative team members for complex patients registered for virtual visits. Follows all college and clinic privacy guidelines related to patient visits. Documents clinical visits using OSCAR PRO EMR. Reviews new guidelines for common respiratory and infection control procedures and protocols. Stays informed about changes to required requisitions and referral forms. Complete a friendly handover to other NPs or physicians. Report any patient complaint to Clinical Manager/Medical Director. Maintain valid login for “Up-To-Date”. Maintains access to secure WIFI while working from home. Provide client-centred primary care to individuals, couples, and families in a non-judgmental manner, recognizing the social determinants of health and associated health risks – taking the stance of a health advocate. Actively participate, seek and provide consultation within an inter-professional model of care which includes – among others – fellow NPs, Physicians, Registered Nurses and Therapists. Perform excellent clinical assessments combined with sound clinical judgement/diagnostic and treatment skills – within full scope of practice as defined by the College of Nurses of Ontario (CNO). Demonstrate leadership skills by working effectively within a virtual team environment, providing excellent communication and interpersonal skills with both medical and non-medical staff and with clients. Demonstrated ability to be able to manage evidence-based solutions in managing conflict. Must hold a Prescribing Narcotics and Controlled Substances certificate endorsed by the CNO. Provide on-call coverage for on-call duties and schedules as required. Must be able to work flexible hours – evening and weekend work is required. NP services that address the biopsychosocial needs of clients, including clients with multiple comorbid health conditions, mental health diagnoses and/or concurrent disorders involving substance use/abuse. Provide counselling, education, health promotion, internal referrals and follow-up. Actively participate, seek and provide consultation with external health service providers in the client’s circle-of-care Provide case management and follow-up for client treatment regime. Complete timely and accurate medical records of client encounters, documentation and third-party correspondence using the EAVC Electronic Medical Record (EMR) system; Oscar Pro Contribute to activities related to the development, implementation and evaluation of medical directives, policies and procedures, best-practices and protocols. Contribute to the development of services and programs for health promotion e.g. Trans health is an asset. Advocate for at-risk clients and their families. Actively participate in case conferences when required. Participate in chart reviews, development and implementation of Quality Improvement Plans (QIP) and accreditation activities with Canadian Centre for Accreditation (CCA). Demonstrate active participation in the CNO Quality Assurance (QA) Program to ensure maintenance of continuing competence to practice and with performance management requirements. May also provide clinical supervision and training for NP students. Ensure client care and caseload is managed to achieve the goals of the EAVC indicator targets. Perform other duties as assigned that are reasonable with the scope of practice. Flexibility to work or drive to meetings at any clinical locations in our service area, as required. Ability to work a flexible schedule with at least one weekend per month.