Patient Care Manager - D3 Medicine (Telemetry)
Reporting to the Program Director, the Patient Care Manager is a member of the management team within the program/clinical area and is responsible for the coordination and direction of the unit as well as the human and fiscal resources of the unit. The Patient Care Manager collaborates with the Program Director, Medical Director, Educator and other allied health members to ensure that high quality, effective and efficient services and care is provided. The Patient Care Manager is accountable for planning, implementing and integrating plans that are in alignment with the Medicine Program and alignment with the organizations vision and strategic directions.
Contribute to safe, quality care by:
- Contributing to the organization and program vision, values and strategic direction that align with organizational priorities.
- Responsible for the management, operation and organizational effectiveness of the department, including managing all aspects of human and financial resources collaborating with the team in developing, implementing and managing short and long-term strategic priorities and quality improvement initiatives.
- Supporting and maintaining the principles of shared governance, interdisciplinary and collaborative management, patient focused service, and continuous quality improvement.
- Promoting team spirit, cohesiveness, motivation and commitment to service goals through engagement, empowerment, and transformational leadership.
- Reviewing and revising policies and procedures that will ensure excellent delivery of service that align with Best Practice and patient outcomes.
- Supporting staff in problem solving and decision making by ensuring administrative policies and procedures are followed.
- Working collaboratively with the Program Director and other key interdisciplinary members to address operational issues that impact the delivery of service and the efficient use of resources.
- Ensuring the excellence in patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk avoidance.
- Ensuring the development and use of appropriate resources and supplies to measure and evaluate processes and outcomes.
- Facilitating the use of feedback strategies to maintain and improve performance of team members.
- Designing and implementing methods and techniques to monitor and continuously improve the delivery of service.
- Providing leadership in the development of new initiatives by creating an environment that encourages creativity, innovation and critical thinking among the disciplinary team.
- Developing and maintaining appropriate community partnerships to respond to the changing customer needs and facilitates the continuum of patient care.
- Participating in the development of the operating plan in consultation with stakeholders such as support services and departments, physicians, staff, consumers and community partners.
- Fostering an environment which facilitates the use of evidence based practices, promotes interdisciplinary approach to research and clinical evaluation.
- Acting as a coach, mentor and role model to team members and provides leadership to all staff by providing an environment where shared governance, empowerment and respect for diversity can grow.
- Articulating the performance expectations of all interdisciplinary staff assigned to the unit.
- Ensuring effective strategies in managing resource planning and financial allocations, performance management, recruitment and selection, staff development, human rights and employment equity.
- Maintaining membership in professional job-related organizations as related to area of expertise and knowledge of current trends.
- Developing and implementing appropriate orientation programs for new staff. Evaluates staff training needs on an ongoing basis. Sources and recommends appropriate external and/or develops internal programs to address these needs.
- Fostering effective employee and labour relations through knowledgeable interpretation and implementation of hospital policies and collective agreements.
What must you have?
- Registered Nurse Certificate of Competence from the College of Nurses of Ontario.
- Completion of Baccalaureate Degree in Nursing or related field. Masters preferred.
- Minimum of 2 -5 years clinical frontline leadership experience.
- Speciality Certificate an asset.
What else do you bring?
- Demonstrates knowledge in clinical practice.
- Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
- Demonstrates a clear understanding of the application of the RHPA legislation.
- Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools.
- Possesses highly developed analytical, problem solving, critical thinking skills.
- Demonstrates a strong patient and customer focused philosophy in all interactions.
- Possess the ability to introduce and effectively facilitate change.
- Demonstrates superior decision-making and organizational skills.
- Demonstrates commitment to professional development.
- Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
- Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
- Demonstrates excellence in written and oral communication.
- Experience with guiding staff experiencing performance and/or attendance problems.
- Communicates effectively with the multidisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.
- Utilizes effective listening skills to maximize understanding of issues.
- Provides a comfortable, respectful, confidential environment for team members to discuss issues.
- Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
- Enhances negotiating skills.
- Enhances knowledge and expertise in coaching, facilitation, listening, group and team skills.
- Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook at an advanced level.
- Proven attendance record.
- Ability to perform the essential duties of the job.
- Demonstrates understanding of contribution to patient and staff safety.
- Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
- Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*You may be required to work at any site of Mackenzie Health
FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.
Competition Number: 2023-10876
Job Status: Permanent Full Time
Hours: 7.5 Hour Shifts
Job Title: PROGRAM DIRECTOR
Street: 10 Trench Street