PSW Supervisor

The PSW Supervisor-Community Care reports directly to the Senior Manager, Client Care. They are part of a team of supervisors who work diligently to provide consistency of care to adult and older adult clients and their families who are referred to The Neighbourhood Group Community Services (TNGCS) from various Funders. The incumbent will manage a caseload of clients who are community based personal support service clients and community home support clients; work with partnering and funding agencies and provide leadership to a team of Personal Support Workers (PSWs) and Home Support Workers (HSWs). The incumbent will focus on ensuring a positive client and family experience by effectively scheduling direct PSW and HSW’s to meet the requirements of client service plans. The continuum of care begins at referral and intake by the Client Care Coordinators and the PSW Supervisor-Community Care has an important role in this time-sensitive process. They are the key point of contact for the client/family/care manager in the community and represent the TNGCS brand. The incumbent will manage and implement all care plans and ensure proper oversight of care within the geographic boundary of their designated team.