Patient Care Coordinator, Surgical Ambulatory Services

Mackenzie Health
Richmond Hill, Ontario
Closing date
Mar 24, 2023

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Other - Discipline
Work Setting
Hospital / Health Centre
Area of Practice
Care Coordination, Surgery

Permanent Full-Time


Reporting to the Patient Care Manager, Ambulatory Services, the Patient Care Coordinator role is viewed as the primary coordinator of patient services across several different ambulatory services/clinics that enables patient access, efficiency, optimal communication with stakeholders and support for autonomous clinical practice, patient safety standards and a healthy workplace.

  • Facilitates the effective delivery of competent, compassionate patient centered care by monitoring and evaluating patient care processes and outcomes.
  • In collaboration with the Patient Care Manager, assists physicians in accessing clinical services as necessary and appropriate with the goal of avoiding ER visits, preventing inpatient admissions and facilitating inpatient discharges and patient flow.
  • In collaboration with the Patient Care Manager, assists with coordination of unit staff schedules and daily staff assignments to ensure appropriate resource utilization and skill mix.
  • Assesses ongoing staffing needs according to workload and staff competency and in collaboration with the Patient Care Manager, adjusts staffing based on patient care needs.
  • Delegates responsibilities within the scope of practice and validated competencies in order to meet the workload demands of the service/clinic.
  • Supports the accountability of team members to the Patient Care Manager with regards to patient care, professional conduct and clinical performance support.
  • Collaborates with the Patient Care Manager for issue resolutions to improve work flow processes throughout the department utilizing a proactive approach.
  • Takes an active lead in all corporate projects.
  • Handles and reviews opportunities for improvement.
  • Collaborates and participates with the Patient Care Manager in the interview process for new applicants.
  • Acts as a transformational leader.

  • Current Registration with the College of Nurses of Ontario as a Registered Nurse.
  • Baccalaureate Degree in Nursing (BScN) or currently in the process of completing the BScN.
  • Advanced clinical preparation with a minimum of 3 years current clinical experience in Ambulatory Surgical services including previous leadership experience.
  • Ability to communicate and collaborate with all members of the inter-professional team, in a professional manner.
  • Coach, mentor and provide feedback while fostering a positive work culture.
  • Ability to support the clinical teams in a professional manner.
  • Excellent organizational and prioritization skills.
  • Ability to problem solve clinical issues with the support of the manager.
  • Excellent critical thinking, decision making and conflict resolution skills.
  • Strong patient and customer focused philosophy in all interactions.
  • Ability to implement strategies that effectively facilitate change.
  • Has an understanding and working knowledge of regulations/legislation related to areas of expertise and functional responsibilities within ambulatory services.
  • Solid computer skills; experience with relevant healthcare applications.
  • Strong and proven knowledge of project management methodologies.
  • Commitment to professional development.
  • Demonstrated leadership potential.
  • Good understanding of the principles and protocols that govern health and safety issues.
  • Demonstrates leadership competencies consistent with position level.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

*You may be required to work at any site of Mackenzie Health.

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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