Support Analyst, Clinical - I.S. Patient Care Systems

Posting Period

Open: March 7, 2023
Deadline: March 19, 2023
Non-Union

Department Name

OneChart Support Applications - I.S. Patient Care Systems
The Support Analyst, Clinical is responsible for the efficient design, coding, testing, and maintenance of the less complex aspects of clinical systems/programs to satisfy clinical user and systems requirements, escalating to senior position as required (Business Systems Analyst).
The successful candidate will be part of a new team being created in ITS to support our new patient portal application. Team members will be accountable for day-to-day technical support of the application; project support for portal enhancements and maintaining awareness of regional and provincial direction for patient portals.
Rate of Pay: $31.48 per hour - $39.35 per hour
Hours of Work: 37.5 hours per week

Qualifications

Successful completion of a two-year or three-year College Diploma with a clinical focus designation (Pharmacy, Nursing, Radiology, Laboratory) or focus relevant to their supported application or equivalent experience as acceptable by hospital
Current registration/licensing with the relevant regulatory body (if applicable)
Minimum three (3) years of recent, relevant experience
Experience with applicable Cerner Millennium applications or other clinical/corporate applications as relevant to the role preferred
Experience with established applicable clinical processes, nomenclature and hospital environment
Demonstrated ability to assimilate a large quantity of diverse information and apply analytical skills to identify, understand and problem solve in a technology-based environment
Knowledge of and ability to use, troubleshoot and test a variety of software applications (Microsoft Office Suite, electronic health applications) as relevant to the role
Demonstrated ability to engage and collaborate with multiple stakeholders within and outside ITS
Experience contributing to the creation of clinical and clerical workflow maps and incorporating updates to test scripts to support system testing
Experience with project management techniques including providing input to various aspects of the project lifecycle
Demonstrated ability to consider technical aspects and integrations within a complex clinical systes
Commitment to continuous improvement and advocating for the advancement and modernization of our electronic patient record
Commitment to ongoing learning and skills development
Excellent commitment to customer service
Proficient written and verbal communication skills
Able to work effectively and efficiently in a hybrid work environment including experience facilitating and participating in virtual meetings
Demonstrated practice and commitment to the principles of patient and family centered care
Demonstrated practice and commitment to patient and staff safety at LHSC
Demonstrated practice and commitment to LHSC's Mission, Vision and Values
Demonstrated ability to attend work on a regular basis

Immunization Requirements:

Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
Provide documentation of the Tuberculosis skin testing (two step) and Covid vaccine (two doses)

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.