Patient Care Coordinator - Medicine 7 ABC

The Patient Care Coordinator is a member of the program/clinical area management team and is responsible for the overall day-to-day unit-based coordination of patient and family care, facilitation of patient flow in and out of the unit, coordination of nursing staff and resources, and support to the unit manager with attendance and performance management, as well as conflict resolution at the point of care and beyond.
Contribute to safe, quality care by
• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
• Registered Nurse with Bachelor of Science of Nursing (BScN) Degree or currently in the process of completing the BScN
• Current general certificate of registration and member in good standing with the College of Nurses of Ontario.
• Current BCLS.
• Minimum of 5 years of clinical experience in Inpatient Medicine required.
What else do you bring?
• Experience with QBP pathways and management of this patient population.
• Demonstrates strong clinical skills, and judgment related to the Medicine Program.
• Knowledge of College of Nurses of Ontario's (CNO) Standards of Practice and a clear understanding of the application of the Regulated Health Professional Act (RHPA) legislation.
• Ability to work independently, self-directed, and innovative to solving conflicts.
• Demonstrates commitment to professional development and learning.
• Possesses highly developed analytical, problem solving, critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possess the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Communicates effectively using timely, appropriate written, verbal and non-verbal means.
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment.
• Effectively uses empathy in interactions with others.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring and values - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
• Current nationally recognized specialty certification program preferred.
• Completion of Master's degree in a health-related subject preferred.
• Minimum 2 years relevant progressive experience in leadership roles preferred.
*You may be required to work at any site of Mackenzie Health
FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.
Competition Number: 2023-10445
Job Status: Permanent Full Time
Shift: Flexibility may be required, Monday - Friday
Hours: 7.5 Hour Shifts
Job Title: PATIENT CARE MANAGER
Telecommute: No