Bilingual Clinical Nurse Specialist (FT)

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed;
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;
• Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third-party systems.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel
• Liaise with physicians' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise
• On-call work may be required

MINIMUM SKILLS, KNOWLEDGE AND QUALIFICATIONS:

• RN/RPN/LPN with the College of Nurses of CNO. Must be a member in good standing
• 5-7 years of related experience
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Strong computer and software skills: Excel, Word, Outlook, Adobe
• Excellent written and verbal communication skills in English and French is preferred (bilingual)
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.
• Strong business and financial acumen
• Strong analytical and mathematical skills

About McKesson.com:

Currently ranked 7th on the FORTUNE 500, we are a global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, community oncology and specialty care. We partner with life sciences companies, manufacturers, providers, pharmacies, governments and other healthcare organizations to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities to improve patient care in every setting - one product, one partner, one patient at a time.