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ALC Patient Care Coordinator

Employer
Mackenzie Health
Location
Richmond Hill, Ontario
Closing date
Jan 27, 2023

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Discipline
Other - Discipline
Work Setting
Hospital / Health Centre
Area of Practice
Care Coordination
Hours
Full-time
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Position Summary

The Patient Care Coordinator is a member of the program/clinical area management team and is responsible for the overall day-to-day program-based coordination of patient and family care, facilitation of patient flow in and out of the program, preparing and submitting required reports within established timeline, and is responsible for the ongoing development, implementation and continuous quality improvement in the discharge planning process.

Contribute to safe, quality care by

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Baccalaureate in Nursing or Master's degree in Social Work required.
• Current registration with the appropriate regulating college and be a member in good standing.

What else do you bring?

• Minimum of 2-4 years of relevant acute inpatient experience
• Experience with case management, and discharge planning
• Knowledge of the health care delivery system and community resources
• Able to discern relevant information to make effective decisions regarding patient care and discharge planning.
• Knowledgeable of applicable legislations including but not limited to the Hospital Act, Long Term Care Act, Substitute Decision Making, Landlord and Tenancy Act
• Working knowledge of ALC patients and able to ensure best practices and compliances with applicable legislation by clinical team in the management of ALC and discharge planning process
• Ability to work independently/be self-directed and innovative to solving conflicts
• Demonstrates commitment to professional development and learning.
• Possesses highly developed analytical, problem solving and critical thinking skills.
• Demonstrates a strong patient and family focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
• Acts as a role model, coach and mentor staff regarding patient care and clinical practice
• Lead and/or facilitate forums to share information, develop patient goals, review plans and evaluate outcomes (e.g. family meetings, patient rounds, JDO).
• Support teams across the organization as the subject matter expert in discharge planning
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment (will be the clinical inhouse expert for RMR)
• Effectively uses empathy in interactions with others.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring and values - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

*You may be required to work at any site of Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

#mackenziehealthcareers

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.
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