Patient Care Manager (RN) - Oncology, General Medicine

Reporting to the Senior Clinical Program Director for Oncology and Endoscopy Program across Unity Health Toronto, we are seeking a results oriented individual who demonstrates a leadership style that is visionary, creative and collaborative to lead the clinical teams responsible for the care of our patients and families. Included in the Portfolio is a 31-36 bed inpatient Oncology, General Medicine and Palliative Unit and an outpatient Oncology Clinic and Chemotherapy Suite.  

This portfolio provides an exciting opportunity to be involved in specialty areas, including linking with provincial partners and interest groups where appropriate. The successful candidate will be a skilled and accountable leader who is able to develop and lead the implementation of departmental strategic goals aligned with our organizational strategy, while fostering and inspiring performance excellence across the health care team. With a track record of innovation in service delivery, the successful candidate will excel at leading change in a fast paced environment while ensuring a consultative and collaborative approach to achieving our shared vision.

In this pivotal role, you will draw upon your team building and change management skills to lead a multi-disciplinary team in advancing redesign initiatives. You will be ultimately responsible for the seamless integration of new models of patient care delivery while ensuring that roles, responsibilities and functions continue to evolve to meet changing corporate needs. You will be accountable for the quality of patient care, utilization of resources, professional practice and for developing innovative, team-based approaches to the day-to-day management of the areas and to the delivery of service.

Be accountable for the quality of patient care, professional practice and staff development and for developing innovative, team-based approaches to the day-to-day management of the units,  clinics, and to the delivery of care Ensure practices are in place to facilitate timely access for patients to interprofessional consultation, treatment and ongoing follow-up Be accountable for the development, implementation and management of quality improvement initiatives to ensure best possible patient care and outcomes Promote an environment that fosters a culture of safety for staff and patients, monitor and address issues raised through staff meetings, incident reporting Serve as a role model in the development and maintenance of an organizational culture that ensures support of and commitment to the vision, mission and goals

Develop, implement and manage short- and long- term goals of the units, clinics, and the Program aligned to the corporate strategic directions and the provincial oncology strategy Identify challenges and opportunities to support the development of innovative and strategic approaches in ways that enable the achievement of operational goals Ability to initiate, implement and support new or modified approaches, practices and processes in patient care and operational activities Recognize need for change, engage staff in change processes, set priorities, and manage risks and benefits accordingly Develop and foster positive internal and external relationships with clients, programs, community partners and service providers Participate actively in program specific and hospital wide initiatives through committee and task force membership, hospital planning and management forums.

Provide point of care resources to ensure safe, quality patient and family care, including having a regular presence in the units Develop and manage budget to support dynamic programs Develop human resource plans to meet present and future program needs, effectively schedule staff and patients Be responsible for ensuring practice follows OHCCO standards of care, including reporting, data management and treatment protocols Create an environment which empowers individuals to take ownership and accountability for their actions Facilitate and role model effective customer service and problem resolution Facilitate and support effective team behaviours that lead to a high performance team Mentor and coach staff to promote leadership development at the unit level

 Qualifications:

1. A Master’s degree in Nursing or Health disciplines - health administration, or a related program required.
2. Regulated Health Professional in good standing with applicable Regulatory College (CNO).
3. Strong clinical background in oncology care/medicine, including demonstrated knowledge of current nursing best practices.
4. Three to five years recent leadership experience in a healthcare environment.
5. Demonstrated strong financial and human resource management skills.
6. Demonstrated ability to foster partnerships to advance patient and family centred care.
7. Demonstrated evidence of innovative leadership and critical thinking, with proven ability to foster a collaborative team and patient/family approach to decision making.
8. Demonstrates effectiveness in all categories of the LEADS framework at the management level.
9. Superior communication, team building, conflict resolution and problem solving skills within an interdisciplinary milieu.
10. Proven success in the development and implementation of strategic objectives including quality indicators, volume targets, and budget management.
11. Proven success in managing change and fostering a positive workplace culture.
12. Demonstrated commitment to continuing professional development.
13. Satisfactory attendance record.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.  All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.