Resident Care Coordinator

Carpenter Hospice
Burlington, Ontario
Closing date
Jul 4, 2022

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Registered Nurse
Work Setting
Area of Practice
Palliative Care
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Job Details

Resident Care Coordinator

Full-Time, 37.5 hours per week


Carpenter Hospice is an 11-bed home in the heart of Burlington that offers resident-based care to individuals in the last stages of their lives, and community-based programs for individuals dealing with grief or a life-limiting illness. It is an exciting time to be joining Carpenter Hospice as we expand our resident and community services in Burlington and surrounding areas.

Reporting directly to the Director, Hospice Care & Quality, the Resident Care Coordinator (RCC) coordinates the residential clinical care and is responsible for directing, organizing, and supervising the work of the hospice clinical staff, which typically includes registered nurses (RNs), registered practical nurses (RPNs), and personal support workers (PSWs). The RCC coordinates nursing efforts and collaborates with physicians and multidisciplinary professional staff to ensure high quality palliative patient care is being provided and that quality standards are met. The RCC will identify education needs and facilitate staff development opportunities and mentoring. The RCC oversees medical and administrative equipment by ensuring availability, completing preventive maintenance requirements, and following manufacturer's instructions and calling for repairs. The RCC is responsible  for overseeing and ordering clinical supplies as needed. The RCC maintains a cooperative relationship among health care and hospice teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.


  • Supervision and scheduling of the clinical team, including but limited to recruitment, selecting and hiring of staff and performance management and appraisal
  • Coordinate the clinical care team to ensure the delivery of quality palliative patient care and services
  • Coordinate best practices and legislative requirements for a healthy work environment (i.e., Infection Control procedures, WSIB, OH&S, Fire Safety etc.)
  • Assures quality of care by developing and applying best practices and standards of care
  • Assist in the establishment/implementation of goals, objectives, policies, procedures, and systems for all operational areas of resident care
  • Coordinates medication management including staff orientation to medication management and the on-going monitoring of the staff’s competency
  • Works with the Director, Hospice Care & Quality in developing, implementing, reviewing, evaluating, and updating clinical processes, procedures and supporting documents Assist with resident admission and discharge processes as necessary
  • Coordinates resident's health and wellness needs and assessments; assists in all aspects of care delivery as needed
  • Responsible for clinical reporting – follow-up and review with clinical staff
  • Coordinates family meetings as needed and maintains communication with families regarding the residents’ status
  • Resolves resident and family complaints and escalates to the Director, Hospice Care & Quality when appropriate, ensuring all documentation is completed
  • Identifies opportunities for staff debriefing related to resident or provider loss
  • Develops/coordinates core education to address patient population specific nursing care
  • Acts as a back up to the Intake Coordinator and assists in all aspects of care delivery as needed
  • Other duties as assigned


  • RN registration from the College of Nurses of Ontario (CNO). Must be in good standing with the College
  • Palliative care certification or equivalent is an asset
  • Minimum 3 years in palliative care
  • Clinical nurse leadership/supervisory experience required


  • Interacts with residents, family members, staff visitors and other agencies
  • Intermittent physical activity including walking, standing sitting, lifting, and supporting residents
  • Ability to move/lift 20lbs repeatedly and without restrictions
  • Ability to sit or stand for long periods of time
  • Ability to walk, reach with hands and arms, twist, stoop, kneel or crouch using safe body mechanics
  • Ability to work safely with bodily fluids and potentially infectious diseases, using personal protective equipment when required
  • Ability to work safely with hazardous materials such as oxygen, cleansers, medications etc.
  • Some local travel required


  • While typical work schedule is normally, Monday to Friday, thirty-seven and half (37.5) hours per week the ability to work flexible hours including some evening hours and weekends to meet the needs of the program/events is required Ability and means to travel locally as needed Required to provide a satisfactory current criminal reference check (CPIC) including for Vulnerable Populations prior to hire Carpenter Hospice has a mandatory COVID-19 immunization policy in place. All applicants will be required to adhere to this policy

Note: Carpenter Hospice does not require mandatory inoculation against influenza, Hep A + B, however we recommend these inoculations and suggest talking to your primary healthcare practitioner about such precautions.

To apply, please email your resume to

At Carpenter Hospice, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community.  Should you require accommodation during any phase of the recruitment process, please indicate this in your cover letter. For any assistance, please contact the Human Resource Department at 905-631-9994 extension 136.

We thank all applicants for their interest in Carpenter Hospice. Only qualified candidates selected for interviews will be contacted.



Carpenter Hospice is a home in the heart of Burlington that offers both residential-based care and community-based programs to people living with a life limiting illness. It lets residents spend their final days together with loved ones in an environment that is peaceful, comfortable and meaningful. It provides support to program participants with psychosocial, mental-emotional, and practical support, and those who care for them, in a friendly and caring setting.It is staffed by a dedicated team of professionals and volunteers who provide compassionate, palliative care to meet needs and ensure that each moment counts.

Find Us
2250 Parkway Drive
L7P 1T1

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