Patient Care Manager - Patient Flow and Nursing Resource Team

Mackenzie Health
Richmond Hill, Ontario
Closing date
May 26, 2022

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Job Description

Reporting to the Program Director, the Patient Care Manager of Patient Flow and Nursing Resource Team is accountable for the ongoing development, implementation and continuous quality improvement patient movement within the hospital, including off site locations and other hospitals. The PCM is a member of the management team and they are also responsible for the Nursing Resource Team (NRT), Critical Care Nursing Resource Team (CCNRT) and Shift Managers including recruitment, performance management and day to day operations. The PCM collaborates with the Program Director, Physician Leads and other key interdisciplinary members across the organization, that will ensure high quality, effective and efficient services and care is provided. The PCM is accountable for planning, implementing and integrating plans that are in alignment with the patient movement, as well as the organization vision and strategic directions.

Contribute to safe, quality care by
  • Leads and facilities the flow of patients across all Mackenzie Health organizations including MRHH, CVH, RCC and off site locations and external hospitals.
  • Facilitates corporate bed meeting and patient movement
  • Leads the implementation of best/leading practices regarding patient movement, repatriation and interhospital movement.
  • Leads the organization in monitoring external requests and facilitates transfers
  • Leads the recruitment, performance management and daily requirements of the NRT, CCNRT and Shift Managers
  • Oversees and coordinates the NRT, CCNRT and Shift Manager staff schedules, daily assignment, while assessing staff educational needs and ensuring staff are competent.
  • Monitors and responds timely to quality, safety, risk and other performance/ outcome indicators.
  • Responsible to support teams and provide leadership, assuming management accountability when escalation beyond Patient Care Coordinator is required in developing a discharge strategy.
  • Cultivates effective inter-professional relationships at all levels.
  • Identifies issues & challenges; monitoring trends requiring targeted interventions and change in practice patterns or processes.

What must you have?
  • Registered Nurse Certificate of Competence from the College of Nurses of Ontario.
  • Completion of Baccalaureate Degree in Nursing or related field.
  • Minimum 5 years, recent, clinical experience within acute care.

What else do you bring?
  • Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
  • Demonstrates a clear understanding of the application of the RHPA legislation.
  • Works collaboratively with the Program Leaders and taking joint accountability for achieving performance targets, managing risk, improving quality & safety and advancing patient care outcomes, under the direction of the Program Director.
  • Works collaboratively with other leaders in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance.
  • Coaches and mentors, facilitates and supports the creation and maintenance of an environment that fosters creativity and professional judgment.
  • Facilitates and motivates individuals to realize performance within their scope of practice.
  • Creates an environment which empowers individuals to take ownership and responsibility for their actions, promoting staff initiative and nurturing higher morale.
  • Prioritizes and organizes project deliverables to ensure timely completion in accordance with project timelines.
  • Manages the utilization of program resources and makes operational decisions within the approved budget and business plan.
  • Completes management reports addressing program issues and variance from approved budget, including strategies to match available resources with patient need, as required.
  • Develops capacity management strategies as the basis for cost effective resource allocation and utilization.
  • Demonstrate relevant on-going professional development and continuing learning.
  • Leads program based and corporate initiatives to enhance efficiency and cost effectiveness that maintain or improve quality of patient care.
  • Monitors performance and takes appropriate action to respond to performance management issues on a timely basis, according to Hospital policies and procedures and relevant legislation and liaises with Human Resources as appropriate.
  • Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations' health and safety plans, policies and procedures.
  • Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.
  • Strong ability to effectively manage conflict with a proven ability to address issues while maintaining productive relationships.
  • Leadership experience with evidence-based health care initiatives designed to improve health service delivery with a demonstrated understanding of local health issues, priorities and needs.
  • Ability to interpret data and translate into effective and appropriate health program development.
  • Strong analytical, problem solving and critical thinking skills with an ability to understand, analyze and report on complex information in a timely manner.
  • Demonstrated understanding of change management theory with an ability to effectively manage the change process and fostering a culture of change.
  • Excellent time management and work prioritization skills with an ability to effectively manage multiple high impact priorities.
  • Advanced level proficiency in Microsoft Word, Excel, and PowerPoint.
  • Demonstrates excellence in written and oral communication.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:
  • Minimum of 3 years, recent, clinical frontline management experience, in acute care.

*You may be required to work at any site of Mackenzie Health

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.

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