Client Service Coordinator Nursing CSC

Bayshore HealthCare
Hamilton, Ontario
Closing date
May 20, 2022

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Registered Nurse
Work Setting
Long Term Care / Nursing Home
Area of Practice
Care Coordination
Role: Nursing CSC
Employee Type: Full-Time Only
Organization: Bayshore Home Care Solutions (Government- Hamilton Location)

The Client Service Coordinator (Nursing), under the direction of the Client Service Manager, handles client care and service inquiries, arranges client care and service, schedules Field employees, and maintains scheduling information and data as required.

Handle and document client inquiries regarding requests for care and serviceAssess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.Notify clients and Field employees regarding initial and ongoing schedulesComplete data entry and maintain accurate current scheduling documentationHandle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentationParticipate in ongoing internal and/or external continuing education activitiesAdhere to Bayshore Policies and Procedures.Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third party systemsParticipate in processes relating to regulatory and/or contractual reporting requirementsComplete other tasks as requested.
Job Qualification
Education in Healthcare is an assestCompletion of a recognized Program ideal, such as Medical Terminology

A minimum of two years related customer service experience, preferably in healthcare

Other Skills and Abilities
Exceptional organizational and interpersonal skillsProven ability to work both independently and as part of a teamAbility to meet deadlines and strong commitment to continual learningDemonstrated competency in keyboarding and Windows scheduling softwareAbility to operate all standard office equipment; proficiency in written and spoken English

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.

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