Manager, Interprofessional Education, Patient Engagement, Quality & Innovation

Reporting to the Program Director, Interprofessional Practice, Quality & Risk and Clinical Support Programs the Manager Interprofessional Education, Patient Engagement, Quality & Innovation works collaboratively with the HHCC Leadership Team and Department Chiefs to advance interprofessional practice, quality, innovation, and patient engagement initiatives at HHCC. They will be responsible for the day-to-day leadership, management of quality including but not limited to the oversight, development, implementation, and evaluation of projects including Accreditation, QIP, and P4R initiatives at HHCC.

The Manager Interprofessional Education, Patient Engagement, Quality & Innovation will mentor others in interprofessional practice, quality and innovation work and will focus on quality care outcomes through educational program planning, collaboration with members of the interprofessional team, implementation, and evaluation processes to enhance knowledge, skills, and professionalism of the clinical staff.

This role will also work to build partnerships with departments across the hospital to identify opportunities for process improvements and provide the support and tools required to further investigate those opportunities and realize potential benefits.

The Manager Interprofessional Education, Patient Engagement, Quality & Innovation is accountable for inspiring the HHCC’s corporate values and encourages the team to set unit goals that align with these values and strategic directions and works collaboratively within the Patient Experience teams, Interprofessional Practice and Support Teams.

The scope of this role includes:

• Leading the focus on evidence-based practice and quality of care while engaging innovation across the organization
• Managing multiple projects through a collaborative, inclusive, and respectful leadership style
• Identifying quality and innovation opportunities within the larger corporate environment
• Development of work plans and frameworks to ensure successful achievement of targets and goals
• Coordination, analysis, and reporting of metrics related to corporate performance and progress of quality initiatives
• Participation in committees that directly impact practice, quality, and innovation at HHCC

The Manager is also responsible for ensuring best practices in the organization by leading the development, maintenance, and evaluation of clinical practice systems and processes to advance patient care planning and documentation. This mandate is to be achieved through assessment of learning needs and addressing learning needs through planning and deployment of professional education resources in consultation with the HHCC Leadership team. Leadership for interprofessional practice standards is to be achieved through literature review, development of practice tools (policy, procedure, order sets, care pathways), and support for implementation.

The Manager Interprofessional Education, Patient Engagement, Quality & Innovation represents the quality and professional practice perspective as a member of internal and external committees as requested.

The Manager has accountability for the development and delivery of care “one community, caring together”, and provides leadership to a multi-disciplinary team of professionals within the program fostering continuous quality improvement and effective teamwork. The Manager will also foster the inclusion of patients and care partners to be involved in the processes of care. A key competency within the role includes building and strengthening partnerships within the community sector as well as among organizational stakeholders.

Qualifications:

• Masters prepared in relevant field preferred.
• Registration in good standing from the healthcare regulatory college representing their profession.
• Minimum 3 years hospital experience relevant to the program(s) in a hospital setting demonstrating ability in managing interpersonal and fiscal challenges of a highly demanding clinical setting.
• Minimum 3 years progressive management experience.
• Experience with clinical practice projects and interprofessional leadership is preferred; and
• Experience with quality, safety, and risk within an acute care hospital setting is preferred.
• Possess strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
• Experienced in the LEAN philosophy is an asset.
• Demonstrated experience with envisioning and supporting large-scale change.
• Ability to create a collaborative multidisciplinary working environment that fosters high morale and effective staff relationships and participation.
• Knowledge and understanding of Employer responsibilities in accordance with collective agreements.

Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.