Coordinator,Medical Mobile Eye Care Unit

The Medical Mobile Eye Care Unit, known as the CNIB Eye Van, is a unique health service in partnership with the Eye Physicians and Surgeons of Ontario (Ontario's Ophthalmologists), a section of the Ontario Medical Association, and the Ministry of Health and Long-Term Care. The program was established in 1972.

The CNIB Eye Van is a fully equipped, medical mobile eye-care clinic on wheels that travels more than 6,000 kilometres annually to provide service in Northern Ontario. With a commitment from more than 25 ophthalmologists, the CNIB Eye Van serves 4,500 patients. The CNIB Eye Van offers the opportunity to work for a health care program that changes people's lives; one that provides patient-centered care, and values employees as its greatest asset.

I. Scope and Summary of Primary Responsibilities

The Coordinator is accountable for clinical excellence in the Medical Mobile Eye Care Unit (Eye Van) program. This position plays a key role in ensuring outstanding patient experience. The Coordinator will work with the General Manager to confirm compliance to health standards within the context of program delivery; support the training of staff and volunteers; preform administrative tasks and ensure the medical requirements of clinical operations and equipment. This position will report directly to the General Manager and requires a superior level of accuracy, confidentiality, sound judgment and diplomacy in dealing with staff, volunteers and partners at all levels of the organization. A key position to our team, this individual will be the main support system to both the General Manager and the team on the Eye Van, ensuring all areas of operations run smoothly and efficiently.

II. Accountabilities

This position provides functional expertise for the comprehensive multi-faceted program within a matrix reporting structure. This position is a member of the Medical Mobile Eye Care Unit Team.

III. Essential Functions

This position entails, but is not limited to the following general responsibilities:

  • Maintain a positive culture of patient-centered care – working with the team to understand the program goals and objectives

    Perform patient intake, tests and screening as per program guidelines

  • Support the planning and delivery of the required ophthalmological training for the Eye Van team and ongoing learning opportunities
  • Support the process requests for information and coordinate responses with the manager  
  • Monitor and review patient charts, program forms, and ensure compliance for the program
  • Assist the team with the development and fostering of an inclusive, empowered culture where every team member – staff, ophthalmologists and volunteers – feels their contributions towards our mission are equally valued and respected
  • Participate in the planning of the annual Eye Van schedule
  • Assist with the scheduling and communications with ophthalmologists
  • Compile and analyze program statistics and referral rates
  • Review clinical operations and recommend the revision or creation of processes related to patient care for review with the General Manager and CNIB Eye Van Medical Advisory Committee
  • Research standards related to patient care, the Ontario Health Insurance Plan (OHIP), and best practice guidelines
  • Organize required pharmaceutical requirements for clinical operations and support requests for product donations
  • Maintain inventories for medical supplies, general supplies, and equipment
  • Work on the Eye Van periodically to provide on-the-job training, vacation relief or other support as needed
  • Support the coordination and engagement of community health care providers, the diabetes education partnership, and assist with the requests from medical and resident students
  • Encourage Eye Van staff, ophthalmologists and stakeholders to promote and refer patients to Vision Loss Rehabilitation services and CNIB Foundations programs
  • Participate on Eye Van committees, with
  •  promotional events, and attend meetings and conferences as required

    IV. Relationships:

  • Build and maintain relationships with internal and external stakeholders, community groups and agencies
  • Build collaborations with other service providers and organizations to assist with the training as required

    V. Experience and Education:

  • A diploma or degree in health care related field
  • Work experience in a health care environment
  • Experience in nursing, optometry, ophthalmology, or other health care field within a health care environment  
  • Good working knowledge of relevant computer applications
  • Leading through influence an asset

VI. Work Environment:

  • Travel will be required
  • Ability to work flexible hours
  • Valid drivers licence required