Patient Care Manager

We believe that outstanding care starts with outstanding people.


At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff need to do their best work.

Our award-winning, fully accredited hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.

If you want to join a centre of excellence with a multidisciplinary team who supports the delivery of patient-centered care, we want to hear from you today.

PATIENT CARE MANAGER – Permanent Full-Time

If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Patient Care Manager.

Position summary: As a member of the Management Team the Patient Care Manager is accountable for leading initiatives and implementing change on the patient care units with the goal of accountability, respect, excellent patient care, clinical best practices and innovation. The Patient Care Manager is responsible for the overall management of the nursing, human, financial, quality, risk and clinical resources that are required of the assigned patient care floors to provide quality patient care.

Responsibilities include:

  • Accountable for the overall day to day administrative, human resource, financial and nursing management of the patient care units
  • Ensures organizational initiatives are completed in accordance with the strategic direction of Runnymede Healthcare Centre (RHC), applicable legislation, corporate policies and collective agreements and may be required to lead initiatives as assigned
  • Keeps the nursing leadership team abreast and informed of any issues, concerns occurring on the patient care units via verbal and or written reports in a timely manner
  • Delegates the implementation of initiatives on evenings/nights/weekends/statutory holidays to the Advance Practice Nurse and/ or Hospital Wide Supervisors
  • Ensures processes are in place and that all nurses and unit staff , in particular Advance Practice Nurses, Patient Care Administrators, RNs and RPNs fulfill the requirements and accountability of their positions
  • Identifies potential risk and safety issues and problem solves to resolution; escalates were necessary
  • Takes action to ensure patient and staff safety by completing safety walkabouts and investigating incidents and making recommendations for improvement
  • Embraces change and acts as a positive change agent and supports staff through change management
  • Acts as a role model and coaches and mentors staff to function productively and cooperatively as a team
  • Translates the expectations of the organization into practice and conducts bi-weekly staff meetings.
  • Promotes collaborative practice, establishes processes to ensure effective team work
  • Motivates and influences team members to achieve results via staff, physician, patient/family dialogue, identification of issues and concerns
  • Identifies, explores opportunities for process and workflow improvements that enhance quality patient care, staff performance and cost savings
  • Uses conflict resolution methods to resolve team and patient issues
  • Oversee and audit staff compliance with Runnymede Health Care (RHC) policies and College of Nurses of Ontario (CNO) standards of practice
  • Fosters effective labour relations through understanding and implementation of collective agreements and participates on Labour/Management Committees.
  • Accountable for monitoring, controlling the budgets and resource utilization at the unit level and monitors and reports on variances in budget and patient care statistics.
  • Assumes a leadership role in emergencies, hospital-wide issues, crisis situations (e.g. Code Blue, Code Red etc.).
  • Monitors and ensures adequate clinical supplies and inventory and makes recommendations for efficiencies.
  • Accountable for own personal professional development through participation in professional associations, relevant courses, workshops, research and reflective practice

The successful candidate will have the following qualifications/experience:

  • Baccalaureate Degree from recognized University. Masters in Nursing, Health Administration or Health Related Field preferred.
  • Member of a Regulated Health Profession in good standing
  • 5 years clinical experience in an Acute Care or Rehabilitation/Complex Continuing Care Hospital required; 5years recent managerial or leadership experience preferred
  • Active involvement in own continuing education and professional association
  • Excellent organizational, oral & written communication skills
  • Effectively communicate with all levels of staff, physicians, patients, families and external stakeholders

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.

Runnymede Healthcare Centre values inclusivity and diversity in the workplace.  We encourage applicants from diverse backgrounds.  We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).

Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.