Shift Manager

The Shift Manager, is a vital member of the administrative team who executes the leadership role with a high level of authority and autonomy to ensure clinical, operational and support functions are meeting the organization’s goals.  The shift manager is a resource for all hospital and hospital affiliated programs during evenings, nights, weekends and holidays.  The shift manager communicates and collaborates with stakeholders and Administrators as needed.  The shift manager is a visible role that models the organization’s core values and inspires others to support the Mission, Vision and Values of Ontario Shores.

Duties & Responsibilities:

  • Exercises the authority of the Officer-in Charge
  • Communicates, collaborates, consults and directs internal and external stakeholders including Patients, Families, Administrators-On-Call, Duty Doctors, Hospital Staff, Other health care teams, Police, etc…

  • Operates within legislation, professional standards, policies, guidelines, procedures and directives that apply to the organization.

  • Promotes and ensures compliance with quality improvement strategies and best practice

  • Responsible and accountable for dealing with clinical and operational emergencies by assessing situations and judging the most appropriate course of action.

  • Coordinates the provision of services to patients/consumers in clinical programs including assigning, planning, evaluating and directing staff, nursing and non-nursing, as necessary.

  • Proactively identifies and communicates concerns and recommendations to the appropriate stakeholders

  • Ensures effective coordination of a safe and secure environment for patients/consumers, staff and volunteers.

  • Responsible and accountable for the effective use of financial, human and physical resources

  • Assumes the roles of Occupational Health Nurse and Infection Control Nurse

  • Responsible and accountable for, dealing with inquiries from the public, relatives, health care organizations, police, and community agencies ensuring compliance with appropriate legislative requirements.

  • Communicates the details of important and critical incidents, concerns or issues to senior administration, or other relevant individuals or organizations such as the Ministry of Labour as stipulated by legislation, in a timely and effective manner.

  • Ensures that staff comply with professional standards and that patients receive the highest quality of care possible.

  • Assumes responsibility and accountability for effective coordination and communication with the Duty Doctor regarding patient care issues

  • Participates on Centre committees, task forces and initiatives as appropriate .

  • Participates in committees/councils related to nursing practice, standards, performance and quality management

  • Participates in Centre training and education as appropriate

  • Demonstrates excellent managerial, professional, teaching and interpersonal skills

  • Provides leadership with conflict resolution, ethical dilemmas, and relationship management

  • Provides education as the need arises

  • Promotes and facilitates a positive hospital environment for patients/consumers, staff and volunteers as appropriate.

  • Responsible to recognize and report patient, staff, and environment safety issues, identify and implement preventative and corrective actions, within the scope of this role.

  • Consults with Administrator-on-Call and other appropriate senior managers as circumstances dictate


  • CPR - HCP

  • Must be registered with the CNO and be able to practice without restrictions. A BScN is required. A Master's Degree in Nursing or Administration is an asset.

  • 3-5 years management experience. Experience as an educator is an asset.

  • 5 years minimum mental health experience with understanding of forensics.

  • Committed to patient safety. Knowledge of Risk Management, Continuous Quality Improvement and Change Management.

  • Knowledge of Occupational Health and Infection Control nursing.

  • Excellent communication and relationship management skills

  • Sound business skills and knowledge including the ability to apply business principles related to financial management, human resources management, organizational dynamics, strategic planning, information management, risk management and quality improvement.