Patient Care Manager-2L Surgery, Endoscopy

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Reporting to the Senior Clinical Program Director for the Oncology and Endoscopy program across Unity Health Toronto, we are seeking a results oriented individual who demonstrates a leadership style that is visionary, creative and collaborative to lead the clinical teams responsible for the care of our patients and families. Included in the portfolio is a 26 bed inpatient surgical unit and the GI/Endoscopy Suite. This portfolio provides an exciting opportunity to be involved in specialty areas, including linking with provincial partners and interest groups where appropriate. The successful candidate will be a skilled and accountable leader who is able to develop and lead the implementation of departmental strategic goals aligned with our organizational strategy, while fostering and inspiring performance excellence across the health care team. With a track record of innovation in service delivery, the successful candidate will excel at leading change in a fast paced environment while ensuring a consultative and collaborative approach to achieving our shared vision.

In this pivotal role, you will draw upon your team building and change management skills to lead a multi-disciplinary team in advancing redesign initiatives. You will be ultimately responsible for the seamless integration of new models of patient care delivery while ensuring that roles, responsibilities and functions continue to evolve to meet changing corporate needs. You will be accountable for the quality of patient care, utilization of resources, professional practice and for developing innovative, team-based approaches to the day-to-day management of the areas and to the delivery of service, including:


  • Manage the day to day operations of clinical areas, including: assuming responsibility for the quality of patient care, maintaining efficient and effective operations within a defined fiscal envelope, and ensuring professional practice and staff development are in keeping with standards;
  • Promote best practices and evidence based care through the implementation of initiatives that are aligned with strategic directions of the organization;
  • Responsible for ensuring that roles, responsibilities, functions and care delivery models continue to evolve to meet changing patient/family, departmental, corporate and system requirements;
  • Develop and evaluate quality improvement initiatives;
  • Participate actively in Program specific and Hospital-wide initiatives through  Committee and Task Force membership, Hospital planning and management forums;
  • Participate in the development of policies, procedures, and processes meeting industry professional practice and quality standards
  • Ensure documentation and practices align with QBP funding requirements and standards including data collection and submission for CCO and other provincial agencies as required.



  1. A Master’s degree in Nursing or Health disciplines - health administration, or a related program.
  2. Regulated Health Professional in good standing with applicable Regulatory College.
  3. Strong clinical background in Endoscopy, surgery or oncology care, including demonstrated knowledge of current best practices.
  4. Three to five years recent leadership experience in a healthcare environment.
  5. Demonstrated strong financial and human resource management skills.
  6. Demonstrated ability to foster partnerships to advance patient and family centred care.
  7. Demonstrated evidence of innovative leadership and critical thinking, with proven ability to foster a collaborative team and patient/family approach to decision making.
  8. Demonstrates effectiveness in all categories of the LEADS framework at the management level.
  9. Superior communication, team building, conflict resolution and problem solving skills within an interdisciplinary milieu.
  10. Proven success in the development and implementation of strategic objectives including quality indicators, volume targets, and budget management.
  11. Proven success in managing change and fostering a positive workplace culture.
  12. Demonstrated commitment to continuing professional development.
  13. Excellent record of Attendance and Punctuality.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.  All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.