The Clinical Specialist II is an advanced level position with a primary focus in large hospital systems. The Clinical Specialist II is responsible for supporting Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders. The Clinical Specialist II is a proactive member of the Masimo Clinical Team and works in partnership with internal and external customers. This is an advanced level role.
Duties & Responsibilities
The Clinical Specialist II is responsible for all of the job duties of a Clinical Specialist plus the following:
Consults with healthcare partners and skilled clinicians to identify solutions that consistently deliver optimal care at a lower cost through automating patient management across the continuum of care with Masimo products, measurements, and data.
Works with Masimo Account Manager to develop and execute a strategy to support the customer’s strategic initiatives.
Consults on workflow solutions to minimize disruption and maximize efficiency.
Uncover opportunities to expand Masimo solutions.
Work with account manager to meet territory sales objectives.
Develops and maintains an on-going partnership with Masimo customers to meet or exceed their expectations with a primary focus in large hospitals or health systems.
Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty.
Provides advanced troubleshooting and product support.
Overnight Travel is required (50% or more).
Performs the Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects.
Performs special projects as requested.
Additional duties as assigned.
- Minimum of 5 years’ experience.
Exceptional written, oral and interpersonal skills
Must be PC literate
Excellent organizational skills
Ability to work independently
Independent problem solving skills
Ability to travel extensively
Must meet current state and/or professional license requirements
- At least 2 years’ critical care or related clinical experience.
Track record of creating close client relationships and looked upon by customers as a trusted advisor.
Registered Respiratory Therapist or Registered Nurse.
Registered Respiratory Therapist or Registered Nurse preferred.