Manager of Programs and Services

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Family Health Teams (FHTs) use a patient-centered approach to primary health care that brings together doctors, nurses, nurse practitioners, registered dietitians, pharmacists, mental health clinicians and other health care professionals and support staff to co-ordinate the highest possible quality of care for patients – when they need it, as close to home as possible. FHTs are a key component of Ontario’s healthcare plan to reduce wait times, improve access to primary care, and keep Ontarians healthy.


Reporting to the Director of Clinical Services, the Manager of Programs and Services is responsible for overseeing daily operations of Peterborough Family Health Team (PFHT) programs and services offered by the Interprofessional Healthcare Providers (IHPs). The Manager of Program and Services works collaboratively with all members of the organization and is accountable to ensure services are effectively delivered and evaluated in alignment with the PFHT mission, vision, values, and strategic direction.


  • Works collaboratively with all members of FHT/FHO administration, Interprofessional Healthcare Providers (IHPs), and physicians to ensure accountability, operational efficiency and effectiveness of programs and services offered by the PFHT;
  • Supports the achievement of the PFHT strategic and operational goals in alignment with PFHT mission, vision, values and strategic direction;
  • Plans, develops, implements, and evaluates programs and services to meet the clinical needs of the patients in the City of Peterborough and Peterborough County;
  • Collaborates and liaises with health system partners to align programs and services to mitigate duplication of services and identify future clinical needs and opportunities for system integration;
  • Monitors programs and services including budgetary performance and provides input on budgetary allocation processes;
  • Develops and supports a work environment that exemplifies high quality interprofessional courtesy and respect;
  • Promotes ethical practice; professional decision making;  critical thinking; appreciative inquiry; change management; quality improvement; risk management;
  • Responsible for daily management activities of all IHPs;
  • Monitors and updates the Director of Clinical Services on all aspects of daily operations as needed and in a timely fashion;
  • Ensures employee compliance with relevant professional practice standards (i.e. Regulatory Colleges, legislation (i.e. PHIPA, ESA, OHSA)), and organizational policies and procedures;
  • In collaboration with the Manager of Administrative Services, effectively manages human resource issues (i.e. hiring, performance management, vacation requests, continuing education requests);
  • Participates in development, implementation and evaluation of the PFHT Quality Improvement Plan;
  • Recognizes and promotes opportunities for continuous quality improvement by identifying issues, evaluating services, re-designing processes, and implementing changes in collaboration with the team;
  • Lead IHP meetings to foster communication and receive input to ensure a collaborative approach is maintained;
  • Maintains current knowledge of Primary Health Care priorities and programs in the Province of Ontario and ensures that all programs and services are aligned with these priorities;
  • Collaborates with IHPs to identify potential professional development opportunities and support working to IHP full scope of practice;
  • In collaboration with the administration team, supports completion of internal and ministry-related reports;
  • Participates in committees as needed.


  • Baccalaureate Degree level preparation in Health care (Nursing preferred)
  • Member in good standing with regulatory college (e.g. CNO);
  • Experience of at least 3 years in middle level management in a clinical environment preferred;
  • Demonstrated organizational skills with strong analytical and decision-making skills;
  • Demonstrated interpersonal skills with a strong orientation to staff development;
  • Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook, and experience with Electronic Medical Records (EMRs);
  • Proven effective organizational, planning, assessment and evaluation skills;
  • Ability to lead and work collaboratively within multidisciplinary team environments;
  • Committed to personal ongoing professional development;
  • Proven good attendance record with capability of maintaining this same standard;
  • Valid driver’s license, vulnerable sector police check, proof of liability insurance, and own vehicle required