Registered Nurse-Senior Patient Services Specialist

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Registered Nurse - Senior Patient Services Specialist

Must be authorized to work in Canada
Excellent written and verbal communication skills in English and French is Required
Location- this can be permanent Work from Home from anywhere in Canada.


-Perform Health Care Practitioner and patient registration activities, according to program protocols and applicable departmental procedures;
-Process data entry activities of pertinent information received at different points of contact during the delivery of program services;
-Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials;
-Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
-Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team;
-Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
-Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
-Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies; assist with alternative funding searches when needed;
-Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;
-Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third-party systems-Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel;
-Liaise with physicians' offices, pharmacies, services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.


-Registered Nurse with the College of Nurses of Ontario. Must be a member in good standing;

-5-7 years of related experience;

-Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs;

-Strong computer and software skills: Excel, Word, Outlook, Adobe;

-Excellent written and verbal communication skills in English and French is Required

-Effective interpersonal and leadership skills;

-Effective organizational skills; attention to detail;

-Ability to consistently meet deadlines

-Excellent problem-solving skills; ability to resolve issues effectively and efficiently;

--Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings;

-Strong business and financial acumen;

-Strong analytical and mathematical skills;