Clinical Services Manager, Oncology, Palliative Care and Blood Collections

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This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation. We are seeking a clinical operations leader with a good understanding of hospital and community-based care and who has a history of achieving results from the perspective of quality, operations and developing high-performing teams, in a fast-paced environment. The ideal candidate will have strong business acumen to develop and implement new processes or quality improvement initiatives, in collaboration with organizational and community partners.

Osler’s Oncology Program is a level 3 acute care community hospital serving Brampton, Caledon and North Etobicoke, in Ontario, Canada.  The Ambulatory Oncology program includes a 32 chair chemotherapy and immunotherapy treatment suite (BCH), Survivorship program, and multi-site outpatient clinics in Medical Oncology, and Radiation Oncology.  Osler has a 37 bed Oncology and Palliative Care inpatient unit at BCH, as well as a 12 bed Palliative Care inpatient unit at EGH.  In addition, Osler provides radiation consults, surgical oncology, a Breast and Thoracic Diagnostic Assessment Program, GI endoscopy, psychosocial support, survivorship, and screening.

The Supportive and Palliative Care Program at Osler is vital to meeting the needs of patients who benefit from a palliative approach to care.  The Program has developed five pillars of palliative care that includes:

  1. Acute Palliative Care Unit (APCU) integration (14 beds at BCH and 12 at EGH)
  2. In hospital consultation model
  3. Supportive and Palliative Care Ambulatory Clinics
  4. Community services, including home visits and building partnerships with Long Term Care homes, hospices, home and community supports, and
  5. Virtual care meeting ever changing demands of our community

Through the development of these pillars Osler aims to relieve suffering through early identification and improve access and smooth transition to supportive and palliative care services across the continuum.




Title:                                Clinical Services Manager, Oncology, Palliative Care and Blood Collections

Status:                             Permanent Full-Time

Hours:                              Days, Monday to Friday

                                         (Subject to change in accordance with operational requirements)

Department/Campus:     Oncology and Palliative Care Inpatient and Clinics - Brampton Civic Hospital

                                          Oncology and Palliative Care Clinics – Etobicoke General

                                           (Travel will be required to all sites)

Reports to:                        Clinical Director, Oncology and Palliative Care. 

General Summary:

The Clinical Services Manager for Oncology, Palliative Care and Blood Collections is responsible for the managerial oversight of the oncology clinics, palliative clinics at both our Brampton Civic and Etobicoke General Sites, Oncology/Palliative Care unit and Blood Collections at Brampton Civic Hospital.  This role includes, but is not limited to managing and overseeing daily operations, department communications, human resource management, operations workflow, orientation, training and staff development, and policy and procedure development and implementation. The activities of this individual must facilitate the integration of systematic change that positively impacts the provision of quality and customer service.

Leadership Responsibilities:

  • In consultation/collaboration with the Director, physician partners and team members will develop and implement the clinical service, functional and strategic plan for the programs
  • In consultation/collaboration with the Director defines the organizational supports and structures required for the programs
  • Enhances community linkages
  • Establish a professional practice climate and facilitates a multi-disciplinary approach to patient care in the departments
  • Coaches, mentors and develops team members.  Motivate individuals to optimize performance to maximize scope of practice
  • Ensures that patient care is provided according to professional practice and standards
  • Monitors and responds in a timely manner to quality, safety, risk and other performance/outcome indicators
  • Influences and motivate staffs through transformational leadership and encourage effective relationships among the inter professional teams, regional program partners and stakeholders including Cancer Care Ontario
  • Work in partnerships with physicians and other providers across the system to address priorities of the program
  • Hires, orients and manages staff performance as determined by human resource policies, union contracts, legislation and standards of practice
  • Develops, monitors, controls and evaluates the budget in collaboration with administrative directors, physicians, health care professionals and staff in a team-oriented culture
  • Develops processes for selecting, evaluating and maintaining material/equipment needed for enhancing patient care
  • Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the unit/units, the program, and the corporation
  • Additional duties and responsibilities as required

The successful candidate will possess the following qualifications:

  • Health Discipline Professional designation
  • Undergraduate Degree, required, Master’s, preferred
  • Minimum five (5) years recent management/supervisory experience, preferred
  • Minimum five (5) years recent clinical experience in oncology and/or palliative care, preferred
  • Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external regional partners
  • Demonstrated effective leadership, planning and project management skills
  • Excellent problem solving and change management skills
  • Excellent oral, interpersonal, and written communication skills
  • Proven ability to establish positive relationships
  • Highly motivated team player
  • Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
  • Evidence of collaboration across disciplines/divisions/departments/programs
  • Ability to travel between hospital sites.

In order to be considered for this position please apply online at under posting number OSLER10571 with updated resume and cover letter as one document.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. (AODA). If you require an accommodation at any stage of the recruitment process, please notify Human Resources at