Manager of Clinical Services & Director of Care (DOC)

The Manager of Clinical Services & Director of Care is responsible for the management of clinical units and services, facilitating evidence based practices to achieve excellence in high quality delivery of clinical services. This individual is also responsible for managing delivery of care within clinical departments and the long-term care home to ensure quality, person-centered care is delivered. This role reports directly to the Vice President Clinical Services, Chief Nursing Executive & Administrator, and is a key member of the leadership team of the organization. This is for coverage of a Maternity Leave.


The primary responsibilities of the Manager of Clinical Services & Director of Care include, but are not limited to the following key duties and actions that support clinical care and services:

  • Ensures that Clinical and Resident Care Services, including annual goals and objectives for the clinical programs, align with the organization’s vision, mission, and values
  • Directs and works to align clinical operations to effectively achieve organizational and program objectives
  • Plans, coordinates, directs, and monitors the effectiveness of all operational activities within the clinical care units and the long-term care home
  • Promotes a person-centred care approach that engages patients, residents, families, and team members to deliver care that meets individual needs
  • Models and fosters an environment of positive customer service in all aspects of care
  • Promotes a positive working environment for team members and external providers
  • Performs other duties as assigned
  • In collaboration with appropriate team members, implements, monitors and revises patient/resident care and unit processes and procedures to ensure smooth operation of clinical units Ensures appropriate systems and resources are in place to support timely and appropriate patient flow and smooth transition and coordination of patient services across the continuum of care.
  • Ensures programs are in place to assess and evaluate all quality of care processes and outcomes in collaboration with the Vice President Clinical Services & Chief Nursing Executive, and members of the health care team and corporate quality, safety and risk programs.
  • Ensure that the provision of patient/resident care complies with standards, guidelines, policies and procedures, and legislation.
  • Promotes, facilitates and exemplifies positive patient/resident relations Supports and demonstrates the mission, vision and values of Organization


  • Registered Nurse with a current certificate of competence, in good standing, from the College of Nurses of Ontario
  • Bachelor’s degree in a related field
  • Current member in related professional nursing, interest group, or association 
  • Current certification in B.C.L.S.
  • 5 years leadership experience in a hospital and/or long term care environment
  • Three (3) years of clinical experience as a Registered Nurse.
  • Knowledge of current nursing and healthcare practices and trends
  • Demonstrated concern and interest in providing quality care and service to residents
  • Must be computer literate, with competency in Microsoft Office, including Word and Excel, computerized resident care and assessment programs
  • Working knowledge of the Long-Term Care Homes Act; Occupational Health and Safety Act, and Excellent Care for All legislation
  • Proven ability to coach and train with an understanding of adult learning principles
  • Ability to work independently and be self-directed in a fast paced and dynamic environment
  • Produce high quality work while meeting deadlines
  • Effective prioritization and organizational skills
  • Maintain staff & patient/resident confidentiality
  • Exceptional leadership abilities and a demonstrated passion for engaging employees and promoting a supportive and productive work culture
  • Excellent problem solving skills with strong communication and interpersonal skills
  • Ability to build strong relationships with a variety of individuals including patients, residents, families, employees, and community partners
  • Excellent attendance record

Based on the strengths and specialization of the successful candidate, portfolios may be reallocated.

The Deep River and District Hospital supports the principles of employment equity, employee health, wellness and individual safety and the compliance of the Accessibility for Ontarians with Disabilities Act (AODA).  We ask that job applicants requiring accommodation inform The Deep River and District Hospital so that suitable arrangements can be prepared that take into account the applicant’s accessibility needs.