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City of Toronto

Manager, Clinical Policy and Strategic Initiatives


Posted 18 Days Ago2296788 X-1558760

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Job Description

Manager, Clinical Policy and Strategic Initiatives

An opportunity for a nursing professional with a passion for quality of care and service delivery, to promote and facilitate excellence in clinical practices, systems and operations.

Reporting to the Director of Resident Care & Services, and supervising various unionized staff members, you will provide inter-professional clinical leadership in policy assessment, analysis, research, and the development of policies and procedures to facilitate quality operational functions, safely, efficiently and consistently. Your focus as Manager of Clinical Policy and Strategic Initiatives within the City of Toronto Long-Term Care Homes & Services Division will be on promoting excellence and supporting scholarly clinical practices in all aspects of care and services. With these goals in mind, you will provide innovative initiatives and use skillful techniques of system design, project management, quality improvement, outcome measurement and statistical analysis to improve performance outcomes.


Your primary responsibilities as Manager of Clinical Policy and Strategic Initiatives will be varied, but you’ll be expected to:

  • Develop and implement detailed plans and recommend policies regarding program-specific requirements.
  • Manage, motivate and train Unit staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and continuous quality improvement, and encouraging innovation in others.
  • Supervise the day-to-day operation of all assigned staff, including scheduling, assigning and reviewing work, authorizing and controlling vacation and overtime requests, monitoring and evaluating staff performance, approving salary increments and recommending disciplinary action when necessary.
  • Develop, recommend and administer the annual budget for the Unit, and ensure that expenditures are controlled and maintained within approved budget limitations.
  • Consult and collaborate with inter-professional clinical leaders and management to develop and revise inter-professional policies and procedures to align with current legislation, leading practices and the Division’s mission and values.
  • Communicate with inter-professional clinical leaders and management regarding policy status, issues, needs, priorities, approaches and recommendations.
  • Develop options for inter-professional policies, clinical practices, and performance measures, and recommend changes to support clinical functions to improve efficiency and effectiveness of care and service delivery.
  • Conduct research and analysis into assigned inter-professional policies and procedures, taking into account developments within the field, leading practices, corporate policies and procedures, and legislation.
  • Maintain a continuous and thorough knowledge of leading professional practices in long-term care and current legislation, including Ministry of Health and Long-Term Care, Ministry of Labour, Accreditation, Fire Code, Building Code and Public Health.
  • Review annual inter-professional program evaluation for necessary policy and related education revisions.
  • Collaborate with Program & Strategic Support to ensure a process to distribute and implement new and updated policies and procedures consistently, maintain accurate records of all inter-professional policy updates, revisions and deletions, and ensure they are easily accessible.
  • Conduct inter-professional clinical audits in homes, analyze and communicate results, collaborate with the home clinical leadership team and management to develop quality improvement plan, as well as monitor and evaluate care outcomes.
  • Coordinate with inter-professional clinical leaders to ensure training materials/education are developed/updated with the most recent policies and procedures.
  • Collaborate with inter-professional clinical leaders and management to identify emerging clinical issues and respond to opportunities or unplanned initiatives/projects.
  • Support the development of “pilots” in homes, and ensure successes are disseminated across the Division.
  • Ensure that inter-professional clinical improvement activities are documented and incorporated in the relevant policy and procedures to sustain learning.
  • Prepare responses and provide guidance in the development of briefings, policy documents and other materials.
  • Work with inter-professional clinical leaders to develop performance improvement targets for quality, service, and efficiency for the Division.
  • Provide inter-professional leadership for implementing changes targeted at systems improvement, as well as measure and evaluate attainment of results.
  • Perform other administrative functions, as needed, including reporting, presentation development, updates and process maps/workflows.
  • Develop and maintain project and approval tracking mechanisms to ensure compliance with policies, procedures and deadlines.
  • Ensure that the Director, Resident Care & Services is fully briefed on matters, in a timely, accurate and comprehensive manner.
  • Participate on various committees and task forces as a divisional representative.


Your application for the role of Manager, Clinical Policy and Strategic Initiatives, should describe your qualifications as they relate to:

  1. Baccalaureate in Nursing from a recognized university and certification in Nursing Administration or equivalent management experience as per Ontario Regulation 79/10 made under the Long-Term Care Homes Act, 2007.
  2. Considerable experience in leading, analyzing, researching, developing and implementing inter-professional policies and procedures in a long-term care and/or health care environment.
  3. Considerable experience in the development, implementation, monitoring and evaluation of nursing clinical programs.
  4. Considerable experience in adult education/curriculum development and delivery.
  5. Ability to interpret and facilitate the implementation of policy/guidelines and evidenced-based practice.
  6. Ability to provide leadership on professional, clinical practice and policy matters within the nursing profession.
  7. Strong analytical, conceptual, problem-solving/negotiation and change management skills and the ability to generate creative alternatives to identified issues.
  8. Strong relationship-building skills, and ability to work with internal stakeholders at all levels.
  9. Knowledge of the health service industry, legislative requirements, government policies, processes and operating requirements.
  10. A sound knowledge of the Long-Term Care Homes Act (2007) and its Regulations, College of Nurses of Ontario, Occupational Health and Safety Act, and any other pertinent legislation that influences the operation of a long-term care home.
  11. Excellent communication skills, both written and oral, including ability to convey complex concepts using understandable language.
  12. Strong attention to detail with the ability to self-edit and quality-check all original work.
  13. Excellent project management skills with ability to multi-task, effectively prioritize responsibilities and produce results.
  14. Ability to promote and foster effective teamwork and establish excellence in a customer service-oriented environment.
  15. Ability to handle confidential and sensitive information with discretion and tact.
  16. Proficiency in the use of various computer applications, including MS Office, Word, PowerPoint, and Excel.
  17. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  1. Graduate degree in nursing or equivalent related certifications from a recognized university, preferred.

Please note:

  • As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act, 2007 (O.Reg. 79/10).
  • Salary reflects 2017 wage rates.

Salary Range: $100,773.40 - $118,409.20 per year

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Manager, Clinical Policy and Strategic Initiatives within our Long-Term Care Homes and Services Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #, by February 8, 2018.

Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

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City of Toronto