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Bayshore HealthCare

Nurse Case Managr (General Medicine exp)



Job Description

The Nurse Case Manager will play an essential role in supporting patients living with a chronic disease to improve both their health outcomes and quality of life. Utilizing health coaching strategies to encourage patients to self-manage their chronic condition, Case Managers will contact the patient at identified time intervals over a span of one year.


  • Review patient referrals received from our client for the SDC program for accuracy and completeness.
  • Complete Welcome Call activities with the patient according to defined scripts considering both the prescribed drug and the SDC Program the patient is assigned.
  • Coordinate and gather the necessary information to ensure timely and accurate delivery of the specialty drug.
  • Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients' circle of care.
  • Complete initial and follow up patient health and medication adherence assessments as part of the CM program services offered.

  • Provide health coaching using motivational interviewing techniques to assist patients with goal setting.
  • Document all patient and patient related tasks in the patient record including duration of these activities.
  • Ensure patient records are maintained and data accurate to meet program reporting requirements.
  • Maintain confidentiality of patient and corporate information

  • Participate in Program quality activities and continuous improvement initiatives to ensure it reflects best practice and avoids role duplication with Patient Assistance Programs.
  • Maintaining skills and competencies by participating in ongoing internal and/or external continuing education activities.


  • Registered Nurse
  • Strong critical thinking and problem solving skills
  • Demonstrated clinical experience with medical patients with chronic conditions
  • Knowledge of RNAO best practices guidelines for Nurses
  • Bilingual (French & English) is an asset
  • Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web-portals/internet use
  • Mindful of accuracy and thoroughness of data entry for reporting requirements
  • Excellent telephone and customer service skills
  • Excellent written and verbal communication skills that include active listening
  • Motivational Interviewing skills/experience an asset
  • Experience in providing nursing services related to specialty pharmaceuticals an asset

Contact Information

Bayshore HealthCare
Posting Date: 03-Aug-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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