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Acclaim Health

Senior Manager, Health Services



Company Information

Acclaim Health provides a wide variety of services to support the community, including Home and Personal Support Services, Nursing, Community Support Services, Alzheimer Services, and Palliative Care Services. Acclaim Health is a patient and family centered work environment that allows for flexibility in work schedules to ensure work/life balance. We promote and support employees with a strong emphasis on the values of Teamwork, Respect, Integrity, Innovation and Excellence.  We have provided quality care to the Halton community for 85+ years.

Job Description

Acclaim Health announces the availability of a Full-Time Senior Manager, Health Services position. The incumbent is responsible for managing the day-to-day operations of the Health Services department including, nursing services and home and personal support services.


  • Under the direction of the Director, Health Services develops and implements quality initiatives aimed at correcting negative variances, addressing gaps, mitigating risks and promoting client safety.
  • Ensures adherence to the Acclaim Health Quality Framework (Quality Management, Risk Management and Resource Allocation) including organizational policies and procedures.
  • Ensures compliance with the Standards of Practice of the College of Nurses of Ontario and Accreditation Canada’s Standards.
  • Liaises effectively with internal business partners (IT, HR, DM, Finance, Quality) and participates in external committees
  • Meets funder and internal performance metrics and ensures compliance with contracts
  • Identifies, minimizes and manages patient risk in accordance with risk management and incident reporting standards, policies and procedures
  • Creates an environment within the Nursing and Personal Support Services programs that aligns with Acclaim Health’s mission, vision and values
  • Provides internal customer service excellence through leading by example utilizing coaching and mentoring to ensure excellence in patient care
  • Collaborates in the implementation of the financial plan and implements plans to address negative variances
  • Collaborates with Human Resources and the Nursing and Home and Personal Support Services team to oversee the recruitment, orientation, development and performance management of direct reports



  • Baccalaureate Degree, Nursing or equivalent.
  • Member in good standing with the College of Nurses.
  • Masters Degree in Business Administration or Health Care Management an asset.
  • Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy.


    • Minimum 5 to 8 years of demonstrated business and management experience.
    • Financial Management experience.
    • Strong operational planning and project management skills
    • Strong business development skills.
    • Strong verbal and written communication and interpersonal skills.
    • Demonstrated knowledge and skills in human resource management.
    • Demonstrated ability in assessment, problem-solving and negotiating skills.
    • Demonstrated knowledge and skills in quality/risk management.
    • Proven ability to multi-task and meet deadlines.
    • Proficient in Microsoft Office
    • Knowledge of community resources.
    • Demonstrated ability to work independently and collaboratively as a team member.

Contact Information

Acclaim Health
Suzanne Becevello
905-827-8800 ext. 2032
Posting Date: 25-Jul-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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