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Manager, Quality & Patient Safety



Company Information

The Wellington Health Care Alliance (WHCA) is an administrative alliance comprised of two corporations located on three Hospital sites; Groves Memorial Community Hospital (Fergus) and North Wellington Health Care - Louise Marshall Hospital (Mount Forest) and Palmerston & District Hospital. Working together, with a single senior management team, the Alliance provides a strong consistent voice for excellence in rural health care while supporting our mandate of providing care close to home.

The hospitals of the Wellington Health Care Alliance strive to create a respectful, accessible and inclusive work environment.  Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Our hospitals are committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.

For more information on our hospitals please visit our websites at (Groves) and (North Wellington Health Care).  For more information on practice within our hospitals please visit our recruitment website at

Job Description



Groves Memorial Community Hospital · Louise Marshall Hospital · Palmerston & District Hospital

The Wellington Health Care Alliance (WHCA) is currently accepting applications for a Manager, Quality & Patient Safety.  Reporting to the VP Patient Care Services/CNE, you will be responsible for inspiring a team of leaders in Professional Practice, Quality & Risk and Infection Prevention & Control (IPAC).  This position works with leaders to coach and mentor staff; physicians and volunteers to improve quality, ensure patient safety and enhance the patient and family experience.

We are:

  • three rural Hospitals + one integrated management team = Wellington Health Care Alliance
  • embarking on a few “small projects” like building a new hospital and medical centre, renovating Emergency and Ambulatory Care departments, while providing top-notch-round-the-clock care to our patients
  • located in Wellington County where staff have the luxury of choosing to live in either a rural or urban setting  

We have:

  • an open mind for new ideas and methodologies
  • a team based/supportive approach to work

You have:

  • Bachelor’s Degree required, Masters Degree in Nursing,  Healthcare Administration or Masters in Quality Improvement & Patient Safety preferred
  • Experience in successfully coordinating hospital wide, complex, large-scale Quality Improvement projects, utilizing LEAN
  • Well versed in current Patient Safety Practices and a thorough understanding of Accreditation Canada processes and requirements
  • Current knowledge of legislation relevant to patient care and healthcare facilities (e.g. AODA, ECFFA, QCIPA, Consent to Treatment)
  • Experience managing competing demands in a multi-site, inter professional- health care environment
  • Demonstrated change management, facilitation & coaching skills
  • Demonstrated ability to work collaboratively with a wide range of stakeholders using consensus building, conflict resolution and coaching and consultative skills
  • LEAN Black Belt, preferred
  • Results-oriented with excellent enterprise risk management, quality, project management, financial, and analytical skills
  • Highly developed leadership skills with a minimum of 5 years’ progressive management experience in an acute care setting
  • Demonstrates Strong interpersonal and leadership skills including excellent verbal and written communication skills
  • Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint

Your key responsibilities are:

  • Create a robust patient relations process that supports and strengthens relationships between patients, families and the healthcare team as well as the development of a patient & family council
  • Monitor complaints and compliments, analyze data & recommend overall system improvements to enhance quality, ensure safety and improve the patient and family experience
  • Develop a patient & family centred care initiative, embedding principles on matters influencing the experience of patients and families
  • Develop the annual Quality Improvement Plans (QIP) and support the development of hospital wide quality programs, quality initiatives, standards & performance indicators
  • Lead the Accreditation process ensuring compliance with Accreditation Standards and Required Organizational Practices
  • Lead the evolution of our recently introduced HIROC Enterprise Risk Management Program & RL6 Incident Management System
  • Acts as an expert resource to resolve complex complaints and identify overall system improvements.
  • Lead Emergency preparedness
  • Provide leadership to the hospitals in relation to IPAC policies and procedures as set out by Health Canada, Public Health and directives as per the MOHLTC.

You would stand out if you are:

  • Collaborative and innovative in your approach and demonstrate the ability to inspire others to advance exceptional care & wellness

You could enthusiastically:

Contact Information

Posting Date: 02-Jun-2017Nursing/Healthcare Permanent, Full-Time Open 1 ASAP
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