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Client Success Manager



Company Information

AlayaCare is a startup delivering a software solution and hardware ecosystem that allows homecare agencies to deliver mixed telehealth / visiting health solutions enabling empowered patients to live better while driving down the cost of care. The founders are a proven team of entrepreneurs who have founded, scaled and sold two mobile software business.

The best part about working at AlayaCare? The freedom to be you. We value authenticity, openness, and diversity in everything we do. You’ll also get to learn and grow with one of the fastest startup in the industry. We want you to do the best work of your career, and we’ll give you everything you need to make it happen.

Job Description

We’re looking for a driven Client Success Manager to implement our clients. If you’re interested in helping us build the future of mobile healthcare, this job is for you.


You will be working on: 

  • Multiple, concurrent projects where you will be applying AlayaCare project methodologies across a client's lifecycle 
  • Managing ongoing client communications and reporting on client status and happiness to internal and external stakeholders
  • Managing project risk to ensure timely, on-budget project execution and closure 
  • Providing phone based and occasionally on-site strategic and tactical consulting related to AlayaCare 
  • Preparing project documents and providing training to clients 
  • Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients 
  • Addressing and resolving client issues with the help of team members across AlayaCare


You’ll need to have: 

  • University degree. If you're a nurse looking for something new, give us a shout
  • 3+ years experience in a client facing role where you were involved in delivering projects 
  • Pride in your work and a "get-it-done" attitude. We keep things light at the office and are professional with our clients
  • Ability to build positive lasting relationships with key stakeholders and teammates
  • Exceptional creative thinking and problem solving skills
  • Outstanding written and oral communication skills - you are most definitely a people-person 
  • Autonomy and capacity to learn by yourself


It’d be great if you have: 

  • B2B software implementation experience 
  • Handled complex projects involving many stakeholders (project management course is also an asset)
  • Experience using project tools like MS Project, Confluence, Smartsheet, etc. Or if you're an excel wizard, impress us!   


Contact Information

Olivier Thibault
Director People & Culture
Posting Date: 14-Apr-2017Medical/Healthcare Permanent, Full-Time Open 1 ASAP
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