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Mississauga Halton CCAC

Clinical Practice Lead - Palliative


2655 North Sheridan WayFY1617-136-1500176

Company Information

We’re Seeking Exceptional People to Join Our Team

Mississauga Halton Community Care Access Centre (CCAC) is committed to providing outstanding care -every person, every day.

As one of 14 CCACs across Ontario, our staff help patients and families plan and make informed choices about their health care options. To do this, they work in partnership with patients, families, care providers, hospitals, Primary Care, long-term care homes and others. At the heart of our work is quality community care that focuses on meeting each patient’s best interests and needs working in partnership across the Mississauga Halton region to ensure seamless delivery of quality care. Whether a job involves direct patient contact, supports those who interact with patients daily, or focuses on regional programming, we empower every employee to focus on our patients and their families. As demand for Mississauga Halton CCAC services continues to rise, we have a strategic plan that positions us to successfully meet this challenge. Integral to this plan is having exceptional people in place.

For more information on Mississauga Halton CCAC, please visit our website at

Job Description

We are currently recruiting a Clinical Practice Lead - Palliative

Competition #: FY1617-136

Reports to: Manager, Regional Programs - Palliative

Category: Permanent Full-time

Team: Palliative

Current primary assigned location: Mississauga Office, 2655 North Sheridan Way

Position Outline:

Reporting to the Manager, Regional Programs - Palliative, the Clinical Practice Lead, in collaboration with Regional Programs and Strategic Development, Patient Care Leadership, and frontline team members, Service Provider partners, other internal and external partners, and patients and families, ensures that quality, patient-centered palliative care is designed, delivered, measured, and improved. As an advocate for quality clinical care and best practice in palliative care, the Clinical Practice Lead facilitates and supports continuous learning, professional development,

and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff and the development of the inter-professional teams. The Clinical Practice Lead will have a focused approach on the Palliative population, including patients and caregivers, including a lens on the impact of social determinants of health and the integration of system partners in improving the patient’s and families palliative end of life experience.

This position will focus on Palliative Care with the goal of building frontline and organizational capacity that promotes an exceptional patient and family experience, in end of life care. Recruitment for the role occurs at an exciting time in the evolution of palliative care within Mississauga Halton CCAC, and across the region, as the Ontario Palliative Care Network is launched and there is focus on provincial standards for palliative care, and transformation of care delivery at the regional level.

An excellent communicator, critical thinker, lifelong learner and problem solver, the Clinical Practice Lead competencies include: expertise in Palliative Care, ability to apply research and evidence to inform processes and program development and improvement, ethical decision-making, collaboration with a variety of different stakeholders, innovative program design, and demonstrated leadership.

Key accountabilities:

Palliative Care Delivery

  • Provides leadership in the development, evaluation, and improvement of clinical practice as it relates to Palliative Care
  • Provides relevant clinical practice consultation to front line staff and system partners
  • Works closely with the Manager, Regional Programs - Palliative and Palliative Nurse Practitioners and key stakeholders towards the advancement of clinical practice through program integration and standardization
  • Coaches and supports staff with complex clinical practice situations and provides feedback on performance and clinical practice standards, with an explicit intent to build knowledge and skills competencies
  • Works with Regional Programs and Strategic Development portfolio, Patient Care Leadership, and Quality & Outcomes teams to identify clinical practice gaps/trends and, in collaboration with internal and external stakeholders, supports meaningful program and system improvements
  • Participates in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives
  • Builds and maintains relationships with internal and external partners, intentionally focusing on building capacity within Palliative Care
  • Participates as a leader in change management initiatives; acts as a champion for continuous improvement, and participates in the development of policies, procedures, processes, and tools to improve care delivery
  • Supports on-boarding and orientation of new staff on the Palliative team.
  • Provides leadership to appropriate integration of palliative care with other regional initiatives, such as Health Links, with a view to establishing the inter-professional team around the patient and caregiver.

Patient Assessment, Coordinated Care Planning & Engagement

  • Carries a reduced case load; determines capability and assesses patients’ needs; determines eligibility for funded services and assists the palliative team in problem solving palliative resources and supporting the patient to die in place of choice.
  • Responds to inquiries and requests for care in accordance with the patient’s needs; identifies risk factors and urgency for care
  • Establishes goals in collaboration with the patient and family/caregiver; ensures goals reflect the patient’s desired outcomes
  • Works with system partners, including Service Providers, hospitals, hospices, Community Service Sector (CSS), Primary Care, Health Links, and relevant others to ensure a seamless, coordinated, quality-driven patient and caregiver experience
  • Develops a coordinated care plan that reflects the patient’s assessed needs and goals within the resource parameters of the Community Care Access Centre (CCAC)
  • Supports complex and difficult patient clinical issues and complaints which cannot be handled in a routine manner
  • Attends patient home visits and care conferences as required; supports frontline staff with the development of care plans that are complex as a result of the identified clinical issues

Qualifications include:

  • A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker
  • A member in good standing with their applicable regulatory body below:

          - College of Nurses of Ontario

          - College of Physiotherapists of Ontario

          - College of Occupational Therapists of Ontario

          - College of Audiologists and Speech Language

          - Pathologists of Ontario

          - Ontario College of Social Workers and Social  

             Service Workers

  • A University degree preferred. An equivalent combination of education and experience may be considered.
  • Three (3) to five (5) years recent experience in community health or a related field (acute, hospice, home and community care settings). If allied health professional, relevant clinical medical experience required.
  • Three (3) to five (5) years experience in Palliative Care
  • Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e. self-management principles), collaboration with key system partners
  • Passion for driving clinical practice excellence through teaching, mentorship, program development, and system integration
  • Adult teaching experience and/or adult education courses are an asset
  • Strong written documentation skills and verbal communication/presentation skills that are clear, thorough, concise, accurate, and timely
  • Ability to analyze information, problem-solve, and make good decisions
  • Solid understanding and support of partnerships and informal/formal care delivery networks in community-based hospice palliative care.

Thank you for your interest in joining our exceptional team at Mississauga Halton Community Care Access Centre (CCAC)!

To apply for this vacancy please submit a resume with covering letter referencing FY1617-136 via the following link or visit the Mississauga Halton CCAC Career Opportunity page at

Please note, only those candidates selected for an interview will be contacted.

Mississauga Halton CCAC is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.

To receive any Mississauga Halton CCAC document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090


Contact Information

Mississauga Halton CCAC
Posting Date: 27-Feb-2017Medical/Healthcare Permanent, Full-Time Open 1 ASAP
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