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Health Quality Ontario (HQO)

Quality Improvement & Implementation Specialist



Company Information


Job Description

Health Quality Ontario (HQO) is the provincial advisor on the quality of health care in Ontario, evaluating the effectiveness of health care technologies and services, providing evidence-based recommendations, reporting to the public on the quality of the health system, and supporting the spread of quality improvement throughout the system.


Health Quality Ontario is building a team to support our vision for supporting the implementation and adoption of quality standards in Ontario, through the provincial Quality Standards program. The Quality Standards are concise sets of evidence-based practice statements with associated quality indicators that HQO develops for topics identified as high priority areas for quality improvement in the Ontario health system. For each Quality Standard, the Quality Improvement and Implementation Specialist will develop a custom implementation plan, based on research into promising initiatives, interviews with key stakeholders and front-line providers, and the latest research on implementation science. This role will require strong research and analytical skills, as well as strong interpersonal skills and knowledge of both the Canadian health care system and implementation science. Experience in a clinical environment, knowledge translation, and implementation of clinical practice guidelines is preferred. This role will also involve collaborating with both internal and external stakeholders, including colleagues across HQO, external clinical experts, patients, caregivers and other stakeholders.


Implementation Support and Planning

  • Collaborates with a team to develop implementation plans for HQO’s Quality Standards
    • Works with experts and available information to identify and assess Ontario health system barriers and challenges to implementation of the quality statements and develop strategies to support uptake and implementation
    • Undertakes literature reviews, jurisdictional analyses, evaluations, and environmental scans as required
    • Writes briefings, summaries and management level reports for internal and external audiences
    • Prepares and edits correspondence, reports, meeting materials, and other documents, managing sensitive and confidential materials
    • Facilitates meetings and presentations to committees and other audiences
    • Establishes and maintains strong internal and external relationships with key stakeholders
    • Engages with front-line providers, and patients, using a variety of techniques, including interviews, focus groups, and surveys
    • Acts as a subject matter expert in matters of clinical improvement, knowledge translation, engagement, implementation, and program evaluation
      • Works with HQO colleagues to evaluate, redesign, and implement changes to processes and methods used in the Quality Standards program in order to improve the quality and efficiency of the program
      • Develop tools and products (e.g. webinars, toolkits) to related to the Quality Standard, as required
      • Leverages existing internal and external processes and system platforms (e.g. Quality Improvement Plans, IDEAS Program) to support uptake of the Quality Standards
      • Collaborates with internal and external stakeholders to analyze data from a variety of sources (e.g., QIPs, public reporting, and CIHI reports) to identify care and service gaps and to identify innovative approaches worthy of further testing and/or large scale implementation


Builds Capacity and Knowledge

  • Collaborates to improve overall capacity within the sector through activities including collaboration with the IDEAS (Improving and Driving Excellence Across Sectors) program 
  • Collaborates with relevant associations, academic partners, advocacy groups, LHINs, etc. to leverage experience, skills and knowledge
  • Demonstrates subject matter expertise in HQO priority issues such as: Quality Based Procedures, Evidence Development and Standards’ evidence reviews, patient experience, transitions in care, access to care, care coordination and medication reconciliation
  • Contributes to reports, conference abstracts or other communication efforts, as required


Relationship Management

  • Functions as a Health Quality Ontario ambassador both formally (e.g., at provincial or national events) and informally, through day-to-day interactions
  • Builds trust with key stakeholders and peers through honesty, integrity, professionalism and accountability
  • Develops relationships with subject matter experts and key stakeholders to support them in the research and uptake of evidence on a variety of high priority topics; includes building relationships with internal subject matter experts in Quality Improvement, Evidence Development and Standards, Health System Performance and Corporate Services
  • Builds relationships with industry colleagues and government and healthcare representatives to remain current on industry best practices and emerging issues and trends
    • Collaborates with internal colleagues to ensure Quality Standards’ implementation plans are delivered on-time and on budget



To be considered for this opportunity, you will have:


  • Undergraduate degree in social or health sciences, policy, health administration, health informatics, or another relevant discipline.  Master’s degree preferred
    • A degree resulting in an Ontario college-regulated health care professional designation is highly desirable



  • 5 years’ experience in clinical environments, knowledge translation, or health system policy, with:

-       Responsibility for improving quality in a care setting, 

-       Experience engaging clinicians, staff, patients and families in design and implementation of delivery of clinical care. Understanding of local priorities, enablers and barriers to improving quality and delivery of care.

  • 3 years’ experience as a QI leader, preferred, with experience in:

-       Front-line facilitation and coaching of interdisciplinary teams

-       Successful use of organizational change strategies

-       Working with provincial health system structures, such as health system funding, integrated care models, etc.

-       Use of a range of knowledge exchange methods such as communities of practice, workshops, on line collaborative spaces, newsletters

-       Using patient engagement strategies and developing approaches to improve the patient experience


Technical Skills:

  • Bibliographic database and Microsoft Office software and applications, including Word, Excel and PowerPoint
  • Superior or better verbal French language skills based on Ontario Government Standards, preferred
  • Additional qualifications, such as: Knowledge translation specialist certification, Quality Improvement training (e.g. Lean or Six Sigma), or International Association for Public Participation (IAP2) certification an asset


Key Competencies:

  • Knowledge, skills and understanding of the key factors required to work cooperatively in teams and groups, facilitating and managing group dynamics
  • Ability to work independently with teams of key internal and external stakeholders to achieve deliverables, manage expectations and track performance
  • Proven ability to develop rapport with health providers, funders, patients and other stakeholders
  • Strong presentation skills and comfort with speaking in front of large audiences
  • Strong organizational skills and the ability to meet deliverables on schedule with high quality results
  • Excellent judgment skills in setting priorities, identifying issues, problem solving and structured approaches to determining and executing solutions
  • Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
  • Background knowledge and understanding of Ontario’s health system and health issues (or the capacity to learn quickly)
  • Professionalism, reliability and detail orientation
  • Excellent written and oral communication skills
  • Proficiency in MS Office Suite skills, in particular Outlook, Word, PowerPoint, Excel


Our Values:

  • Respect - considerate of the feelings, wishes, rights, roles, and traditions of those who we interact with and work in the system
  • Integrity -  honest, trustworthy and forthright in all that we do
  • Collaboration - foster strong partnerships with all our stakeholders & work together to achieve positive and lasting change
  • Excellence – Producing robust and relevant reports; Promoting new ideas


Status: 2 Regular, Full-Time

Qualified applicants are invited to submit a covering letter and resume to by 4:30 p.m. on Friday, February 24, 2017, quoting competition number 2017-026 as well as their name. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Health Quality Ontario is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

For additional information on Health Quality Ontario, please visit our website at


Contact Information

Health Quality Ontario (HQO)
Posting Date: 17-Feb-2017Medical/Healthcare Permanent, Full-Time Open 2 ASAP
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