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Mississauga Halton CCAC

Manager, Patient Care–Clinical Programs (Rehabilitation)


2655 North Sheridan Way1488972

Company Information


Job Description


We’re Seeking Exceptional People to Join Our Team

Mississauga Halton Community Care Access Centre (CCAC) is committed to providing outstanding care -every person, every day.

As one of 14 CCACs across Ontario, our staff help patients plan and make informed choices about their health care options. To do this, they work in partnership with patients, families, care providers, hospitals, long-term care homes and others.  At the heart of our work is quality community care that focuses on meeting each patient’s best interests. Whether a job involves direct patient contact or supports those who interact with patients daily, we empower every employee to focus on our patients and their families.  As demand for Mississauga Halton CCAC services continues to rise, we have a strategic plan that positions us to successfully meet this challenge. Integral to this plan is having exceptional people in place.

For more information on Mississauga Halton CCAC, please visit our website at


We are currently seeking a Manager, Patient Care–Clinical Programs (Rehabilitation)


Competition #: FY1617-118

Start Date:        Immediately

Reports to:        Director, Patient Care – Provider Relationships and Programming

Category:          Temporary Full Time (24 months)

Primary assigned location:   2655 North Sheridan Way, Mississauga


Position Outline:


The Manager, Patient Care – Clinical Programs (Rehabilitation) is responsible for ensuring the planning, development, implementation and evaluation of programs both within the Mississauga Halton CCAC and in collaboration with our community partners for the provision of quality community care and excellent client outcomes, including relevant standards, policies, business processes and outcome measures, in collaboration with Manager, Patient Care - Operations, clients, caregivers, service providers, community providers and Mississauga Halton Community Care Access Centre (MH CCAC) employees. 


Key Accountabilities:


Patient Care Delivery

  • Provides leadership to program development, evaluation and continuous improvement

  • Establishes and monitors consistency in standards of practice within program areas across the organization

  • Identifies gaps and opportunities through high-quality planning, research and analysis of data, and proposes recommendations for action

  • Develops and revises the program standards and policies related to targeted program areas

  • Leads the development, implementation and evaluation of client service delivery models in one or more specialty program area(s)

  • Monitors, reviews and analyzes performance indicators in targeted program areas with follow through to Patient Care teams making changes in the program as required.


    Project Work – Organizational and System Level

  • Takes the leadership role and/or participates on organizational and system-level projects related to new or enhanced program service delivery

  • Assists in identifying the need for, and contributes to, environmental assessments that identify evolving client needs and related new program development/ program enhancement opportunities

  • Identifies opportunities for new program development based on environmental assessments and the need for improved client outcomes

  • Engages in business process mapping both locally and provincially to enable the most effective service delivery paths

  • Develops deliverables and outcomes that include metrics, project evaluation, expectations, change management and engages staff in initiatives


Qualifications include:

  • University degree (or equivalent) in a health discipline; preference will be given to regulated rehabilitation health professionals (OT, PT)

  • Five (5) to seven (7) years related experience; preferably in a unionized healthcare environment, with a minimum of two (2) years management experience

  • Community Rehabilitation experience an asset

  • Experience and knowledge of service delivery in community and health care environments

  • Knowledge of direct care/case management models used in community health care organizations

  • Experience and skill in engaging multiple stakeholders and partners across the health care continuum to enhance patient care

  • Good knowledge of community resources (e.g., services and programs), and roles of health care professionals

  • Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers

  • Knowledge of tools, systems and databases used in client service delivery and management, utilization development of outcomes

  • Demonstrated quality improvement capabilities, including use of quantitative and qualitative measures

  • Experience in program design development and evaluation, program implementation, health system planning and project management

  • Self-directed with an excellent  ability to organize, plan, prioritize and multi-task

  • Excellent written documentation skills that are clear, thorough, concise accurate and timely

  • Demonstrated critical thinking

  • Highly detail-oriented

  • Strong change management skills to identify support needed to achieve objectives

  • Effective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the community

  • Ability to communicate in French or other languages an asset.



Thank you for your interest in joining our exceptional team at Mississauga Halton Community Care Access Centre (CCAC)!  


To apply for this vacancy please submit a resume with covering letter referencing FY1617-118 via the following link or visit the Mississauga Halton CCAC Career Opportunity page at 


Please note, only those candidates selected for an interview will be contacted.


Mississauga Halton CCAC is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted. 


To receive any Mississauga Halton CCAC document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.

Contact Information

Mississauga Halton CCAC
Posting Date: 23-Dec-2016Medical/Healthcare Contract, Full-Time 24.00  Months Open 1 ASAP
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